11th Thunder Posted August 26, 2013 Report Share Posted August 26, 2013 I am hungry for my new models - salivating in delicious anticipation at the sumptious modeling delights that lie in wait for me. Unfortunately, being in the UK I reckon I'll have to wait at least another week Quote Link to comment Share on other sites More sharing options...
Grim Posted August 26, 2013 Report Share Posted August 26, 2013 where are you getting your order details/tracking info? Quote Link to comment Share on other sites More sharing options...
mastashadow Posted August 26, 2013 Report Share Posted August 26, 2013 I received an email saying my order was processed, that had a link to check order status. Once I received the email saying the order was complete, I checked status using the same link (again, off the processed email) and it had a tracking number. Using that Fed Ex Ground tracking number, I was able to determine it was on it's way to my house and I received it Saturday morning! I got the Emil saying it was processed but not the one saying its complete if I go to my orders on the online shop it's status is complete. But I can't see any tracking info. Order # 15964 Quote Link to comment Share on other sites More sharing options...
RagingRodian Posted August 26, 2013 Report Share Posted August 26, 2013 (edited) I hope that got you over $100 for the Miss model, because otherwise, I'd have just bought the Arsenal pack at Gen Con while you were there and then ordered the metal models from anywhere else... If time is of the essence, ordering from Wyrd during their busiest weekend in the year is a bit of a risk! Hope they arrive in time for you though - this is a great time to be jumping into the game! Yeah, I ordered enough to get a Miss model. I figured a two week window for shipment was fair, and while I could have gotten the models elsewhere I wanted to order direct from Wyrd in order to give them a larger share of the profits as well as pick up a cool limited model. Sadly I just checked on my order. No emails, and it just says that it was processed on August 15th. That doesn't sound promising, I was hoping to dispense some Gremlin-based justice on Sunday......keep your fingers crossed just in case! Edited August 26, 2013 by RagingRodian Quote Link to comment Share on other sites More sharing options...
sherbertking Posted August 27, 2013 Report Share Posted August 27, 2013 Does anyone know how you get hold of the shipping info; I've got 6 orders on but they all seem to be at varied stages in the system and there's little info on the order updates. Quote Link to comment Share on other sites More sharing options...
Curropepe Posted August 27, 2013 Report Share Posted August 27, 2013 I think the shipping info is only provided to those in the USA, am I wrong? Quote Link to comment Share on other sites More sharing options...
Csonti Posted August 27, 2013 Report Share Posted August 27, 2013 I think the shipping info is only provided to those in the USA, am I wrong? Yeah, it seems only US costumers get tracking codes. Quote Link to comment Share on other sites More sharing options...
Nephalumps Posted August 27, 2013 Report Share Posted August 27, 2013 where are you getting your order details/tracking info? In my case, the shipping info was in the e-mail I received when my order was completed. I did not receive any separate e-mail with tracking info (never have from Wyrd; they just bundle it in the "completed" email.) In that "completed" email there should be 3 fields above the "Products Ordered" table. The tracking # is the last field listed. As others have said, that may not apply to international orders (my order was domestic.) I don't know if there are any additional factors that make adding international tracking problematic/impossible, though I do remember it being an issue when I tried to send stuff internationally when trading models. Quote Link to comment Share on other sites More sharing options...
Dracomax Posted August 27, 2013 Report Share Posted August 27, 2013 I got the tracking number from the email, and then went to the fedex site. Good news is I should get it today. bad news is that it (the fedex facility it is being shipped from) is literally 2 blocks away, and yet I have to wait until after work before I can go home and see if it was delivered yet. If I was sure it would get delivered during buisness hours, I'd just have it delviered to work, but that might actually make the wait worse. Quote Link to comment Share on other sites More sharing options...
Clement Posted August 27, 2013 Report Share Posted August 27, 2013 Yeah, I ordered enough to get a Miss model. I figured a two week window for shipment was fair, and while I could have gotten the models elsewhere I wanted to order direct from Wyrd in order to give them a larger share of the profits as well as pick up a cool limited model. Sadly I just checked on my order. No emails, and it just says that it was processed on August 15th. That doesn't sound promising, I was hoping to dispense some Gremlin-based justice on Sunday......keep your fingers crossed just in case! In that processed email for me was a link back to the order on the wyrd site. In there was the tracking number. Quote Link to comment Share on other sites More sharing options...
mephiston_l Posted August 27, 2013 Report Share Posted August 27, 2013 AAAHHHH!!! So got my order today. Freaked out cause the main thing and most expensive item I ordered wasn't there. No Herald of Obliteration even though it was initialed on the sheet. Instead I got a rule book I didn't order. Already placed in a form telling them whats up, but WTH. Viks came and Miss Step was there. somewhat happy :Paralyzed_Puppet: Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted August 27, 2013 Report Share Posted August 27, 2013 AAAHHHH!!! So got my order today. Freaked out cause the main thing and most expensive item I ordered wasn't there. No Herald of Obliteration even though it was initialed on the sheet. Instead I got a rule book I didn't order. Already placed in a form telling them whats up, but WTH. Viks came and Miss Step was there. somewhat happy :Paralyzed_Puppet: Send that one to me (nathan@ ...) as well as a scan of sheet so I can see who packed and who verified it so that we can maybe terrify them into not doing such again ... Quote Link to comment Share on other sites More sharing options...
ThatDarnSatan Posted August 27, 2013 Report Share Posted August 27, 2013 According to FedEx, my order has been sitting in Georgia since 8/23, but the delivery estimate is still for Friday 8/30. Perhaps that means they've just been skimping on the en route-updates and it's really on its merry way. Friday is my birthday, and Malifaux 2E my present-to-self, so I'm hoping FedEx comes through like my eight year-old self hoped for Megatron. Quote Link to comment Share on other sites More sharing options...
Dracomax Posted August 27, 2013 Report Share Posted August 27, 2013 According to FedEx, my order has been sitting in Georgia since 8/23, but the delivery estimate is still for Friday 8/30. Perhaps that means they've just been skimping on the en route-updates and it's really on its merry way. Friday is my birthday, and Malifaux 2E my present-to-self, so I'm hoping FedEx comes through like my eight year-old self hoped for Megatron. I beleive that to be the case. as my order sat in Georgia for 3 days, then was processed, and sent out from the next facility in about an hour. Quote Link to comment Share on other sites More sharing options...
LordDarcy Posted August 27, 2013 Report Share Posted August 27, 2013 (edited) Where are you getting the Fed-Ex info from? I could not find any shipping details on my completed order e-mail. Thanks. Never I mind, I found the information. My e-mail confirmation is slightly different than what others are saying so it must be a International Shipping issue. Since I work in the Logistics, Warehousing and Shipping industry I probably should have known better. I guess that I really want my stuff. Edited August 27, 2013 by LordDarcy Quote Link to comment Share on other sites More sharing options...
FearLord Posted August 27, 2013 Report Share Posted August 27, 2013 Just got a completion email, and I didn't order until Sunday! Perhaps I should have ordered the book as well this year - looks like my order will be with me far earlier than last year! Quote Link to comment Share on other sites More sharing options...
Paddywhack Posted August 27, 2013 Report Share Posted August 27, 2013 Care to tell us what order number you were? Thanks! Quote Link to comment Share on other sites More sharing options...
FearLord Posted August 27, 2013 Report Share Posted August 27, 2013 Care to tell us what order number you were? Thanks! 16994 - Just a Tara box though. Quote Link to comment Share on other sites More sharing options...
RagingRodian Posted August 27, 2013 Report Share Posted August 27, 2013 In that processed email for me was a link back to the order on the wyrd site. In there was the tracking number. I never got a processing email, I just looked my order up in the online store and that is what the update said. I did, however, get an email today saying FedEx has my gremlins and that email had a handy tracking number. Looks like there will be gremlin nogoodery this weekend! Quote Link to comment Share on other sites More sharing options...
kross1 Posted August 27, 2013 Report Share Posted August 27, 2013 I ordered my stuff on Friday (6 Factiondecks, Rulebook, & new Seamus) my #16718, and I haven't heard anything & it just says processed on the Wyrd store site, one of my friends got his stuff on Saturday and couple of others have gotten theirs. I wonder if they are missing something and stuck waiting or what. I' m jonesing for my stuff man! ;p Kross Quote Link to comment Share on other sites More sharing options...
Fetid Strumpet Posted August 27, 2013 Report Share Posted August 27, 2013 Interesting. I placed an order for something on sunday which was order number 16984 and I haven't heard anything yet. It's not a big deal, just an observation. Quote Link to comment Share on other sites More sharing options...
FearLord Posted August 27, 2013 Report Share Posted August 27, 2013 Interesting. I placed an order for something on sunday which was order number 16984 and I haven't heard anything yet. It's not a big deal, just an observation. I'm pretty sure Nathan was saying in the main thread that there was an issue with Domestic shipping thats now been resolved, so they spent most of today dealing with international orders (I'm in the UK) so perhaps this is why... They seem to be getting through it all much quicker than last year though, so I wouldn't worry too much about it Quote Link to comment Share on other sites More sharing options...
Grizzlebeez Posted August 27, 2013 Report Share Posted August 27, 2013 My Order is #16426 it just says processed. I placed my order around 5:00 the first day. I know things get crazy for Wyrd around Gencon, but really is that an excuse for such slow shipping times? I mean I would be fine if it took a week to ship, but it's been almost two weeks and my order does not even say shipped. This is Wyrds busiest business time, but it is probably also its most profitable. Selling massive amounts of stock with margins well above what they get selling to retailers. I think it is fair to expect them to be prepared to accommodate this business, and have my items shipped within a week. Yes the product is well worth the wait, but from a transactional standpoint there really is no reason for the delay, besides poor preparation. Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted August 27, 2013 Report Share Posted August 27, 2013 You're order was in on the 15th, the webstore went live on the 14th and there was a full days worth of orders that got in before you - which was quite a number. Checking your order online, you're right, you're should have already been processed and there are only two reasons why it might not have left as of yet. First would be if you had an e-check payment, which basically puts you back of the line by the time payment gets processed. That said, doesn't look like that was the case with you. Other reason is it's likely already packaged and ready to go, just didn't go out due to the issue with domestic shipping we had (Fedex domestic shipping software went down for the day, yay). It was back up today but it takes time to get through. Hopefully we'll see it out tomorrow. Quote Link to comment Share on other sites More sharing options...
Iron Heel Posted August 28, 2013 Report Share Posted August 28, 2013 16994 - Just a Tara box though. Hmmmm...I did orders 16881 and 16888 and haven't heard a thing...CUTTER! Quote Link to comment Share on other sites More sharing options...
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