I suggest you have him go straight to Lion Rampant then and ask them WTF or find out if there are other issues. Lion Rampant gets monthly orders - they could stand to order more - but that's on them. They also have just been bought out by another company and ownership has changed up and while things aren't supposed to change, things do.
Not the area for is as this is for Black Friday but as people are damned determined to find any and all place to holler about it .... we've had stock come in, and go out, several times. If your store didn't get them, that certainly isn't on us, and yes, we have heard from other places (not necessarily in Canada) where larger stores have pulled 'rank' so to speak and gotten their full quotas or more and others were left without. We can't do diddly about that as frankly, we don't control the distributors. To say that we've never sent anything out is frankly getting a bit old - we have - several times - if folks look around you can find them in the damnedest of places, even if it didn't happen to get to, or stay, in your particular corner. I certainly wish otherwise, but I'm also not swimming in them like ol' Scrooge McDuck in the back warehouse for the fun of it.
In the mean time, Waldos get added to orders of $150 and above as stated on the checkout that asks you to click it that you understood before checkout in red letters though I understand it can be missed (sadly we're all accustomed to just clicking boxes to get to where we want as its a standard thing these days). If you have any customer service issues, please take them up through there and the front office will endeavor to sort you as best as possible.