Popular Post Lucidicide Posted August 15, 2016 Popular Post Report Share Posted August 15, 2016 Hi everyone, I've got some bad news for you. There was an error on the Iconic Fate Deck. Two of the cards, the 7 and 10 of Rams, say the word "Masks" instead of "Rams" under the number. These cards both count as the 7 and 10 of Rams (as the art indicates). We are aware of this issue and are taking steps to address it. It will take a few weeks for us to get the decks fixed, so in the meantime we'll be refund the cost of the deck to anyone who ordered the Iconic Fate Deck and hasn't had their order shipped (this will not affect your order total for the purposes of Miss Fire). You will be able to pick it up in the future via the normal purchasing options. For those of you who have already received their decks (or those decks on the way), we are getting replacement cards printed up. In order to make sure we get the color matching correct, this may take a few weeks. Submit a request through customer service on our webpage indicating that you received the deck. Make sure to include an image of the cards with it (you can put in "xx" for packed by initials). We apologize for the misprint, and we are going to get it fixed as quickly as we can. Thank you for your patience and understanding. If you have any other issues with your GenCon orders, as always, please contact customer service so we can assist you. Have a great day, The Wyrd Team 22 Quote Link to comment Share on other sites More sharing options...
Mach_5 Posted August 15, 2016 Report Share Posted August 15, 2016 Thanks for quickly addressing the issue, that's some good customer service right there. 1 Quote Link to comment Share on other sites More sharing options...
asrian Posted August 15, 2016 Report Share Posted August 15, 2016 For anyone that might need it when submitting a request (as I had trouble finding it) - the product # for this item is: WYR20034 - Fate Deck, Iconic Quote Link to comment Share on other sites More sharing options...
ekt3 Posted August 16, 2016 Report Share Posted August 16, 2016 Hang on, so I now have to place a second order in order to get an Iconic fate deck? Quote Link to comment Share on other sites More sharing options...
Lucidicide Posted August 16, 2016 Author Report Share Posted August 16, 2016 8 hours ago, ekt3 said: Hang on, so I now have to place a second order in order to get an Iconic fate deck? Yes, if it hasn't already shipped. Quote Link to comment Share on other sites More sharing options...
YourGitFacedCousin Posted August 17, 2016 Report Share Posted August 17, 2016 Thank you for the quick, and concise communication here. I'll file my CS request shortly. Quote Link to comment Share on other sites More sharing options...
kxis Posted August 19, 2016 Report Share Posted August 19, 2016 Yesterday I've been noticed about the shippment, then my iconic isn't on it ? Because I saw it on the meil. And thank you for notice that. Quote Link to comment Share on other sites More sharing options...
bryan fischer Posted August 19, 2016 Report Share Posted August 19, 2016 Is there a way to order this deck now? I saw it at Gen Con, but didn't pick one up. Quote Link to comment Share on other sites More sharing options...
PeregrineFalcon Posted August 19, 2016 Report Share Posted August 19, 2016 @Aaron The mispacked 'form' for putting a link to the image doesn't allow any links whatsoever. It won't let me complete the form the URL to my image is valid. https://i.imgur.com/iw43oIi.jpeg Quote Link to comment Share on other sites More sharing options...
Lucidicide Posted August 19, 2016 Author Report Share Posted August 19, 2016 4 minutes ago, PeregrineFalcon said: @Aaron The mispacked 'form' for putting a link to the image doesn't allow any links whatsoever. It won't let me complete the form the URL to my image is valid. https://i.imgur.com/iw43oIi.jpeg Image URL is not actually a required field. Submit without it there and try putting the link in just the comments. Quote Link to comment Share on other sites More sharing options...
PeregrineFalcon Posted August 19, 2016 Report Share Posted August 19, 2016 Just now, Aaron said: Image URL is not actually a required field. Submit without it there and try putting the link in just the comments. Ok will do. Just as aheads up though the Image URL field doesn't work on that form. Thx bud! Quote Link to comment Share on other sites More sharing options...
Grayfax Posted August 19, 2016 Report Share Posted August 19, 2016 Unless something has changed, it works fine. I submitted two in the last few weeks and linked to imgur as well. I notice that you are trying to use an HTTPS instead of the provided HTTP. When I look at mine they all show HTTP, so this might cause an issue... Quote Link to comment Share on other sites More sharing options...
Gremlin66 Posted August 19, 2016 Report Share Posted August 19, 2016 I received an email today that I could respond to with attachments (pics). Quote Link to comment Share on other sites More sharing options...
Kassket Posted October 31, 2016 Report Share Posted October 31, 2016 Anyone have any idea if the replacement cards for the Iconic Fate decks have gone out, I havnt seen nor heard anything yet for mine. Didnt know if I should reapply for the mispack or not. Quote Link to comment Share on other sites More sharing options...
dancater Posted November 1, 2016 Report Share Posted November 1, 2016 Also wondering what the status is here. Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 1, 2016 Report Share Posted November 1, 2016 When it's sorted it'll be announced. Otherwise, nothing to follow up with. Quote Link to comment Share on other sites More sharing options...
InvokeChaos Posted November 2, 2016 Report Share Posted November 2, 2016 I literally had no idea there was an issue until a couple of weeks ago, can I still contact customer service? One of my opponents pointed it out to me, haha! Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 2, 2016 Report Share Posted November 2, 2016 Yup Quote Link to comment Share on other sites More sharing options...
Eichohrkatz Posted November 23, 2016 Report Share Posted November 23, 2016 I was wondering about the release of the Iconic Fate Deck, last time when i checked the upcoming site it was planned for November. Now it vanished. Does anyone know when it will be released? Quote Link to comment Share on other sites More sharing options...
Gremlin66 Posted November 28, 2016 Report Share Posted November 28, 2016 It most likely was pulled back until the card issue could be fixed. Any word on the replacement cards? Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 28, 2016 Report Share Posted November 28, 2016 Sure. Read five posts up. 1 Quote Link to comment Share on other sites More sharing options...
Tephel Posted December 13, 2016 Report Share Posted December 13, 2016 Hi everyone, There is any news? Tnks Quote Link to comment Share on other sites More sharing options...
Nikodemus Posted December 23, 2016 Report Share Posted December 23, 2016 Check a few posts up. I imagine they'll announce it once they've got it sorted out Quote Link to comment Share on other sites More sharing options...
ckucharski12 Posted February 20, 2017 Report Share Posted February 20, 2017 Any progress to announce yet? It has been quite awhile. 3 Quote Link to comment Share on other sites More sharing options...
ReimuTheMiko Posted March 22, 2017 Report Share Posted March 22, 2017 Sooooo, any news? It has been quite some time. 2 Quote Link to comment Share on other sites More sharing options...
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