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Wyrd Office

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  1. Ok, I said one, but let's be real here.... I need at least half a dozen myself! I'll put it this way: Khajiit has wares if you have coin.
  2. Newark is the home of the international shipment processing center, so the last stop for international-bound packages before they take off for their final destination. From there, the Postal ID (starts with letters) is the best reference number usually, as it's the one primarily used by local postal services in other countries. If you haven't received that number, please let us know, and we'll get it to you!
  3. We'll make the announcement in the usual channels (wyrd-games.net/news), so keep an eye out! I know we're all pretty excited to get our hands on that one special guy/gal/creature
  4. Hi guys, Thanks for the queries! All good questions, and I have a few answers: -If you ordered books, your order has been copied and kept to track the processing of your books, EVEN IF your order on our webstore says it has been fulfilled. No one has gotten any books yet, but our team is working hard together to make sure everyone does soon! -If you ordered something else that is listed on your invoice as "Backordered" or "BO", the same process is being used to ensure those are not lost, and once your item is restocked, we'll be sending it on to you. -Initially, it wasn't clear that we could separate some items when applying the shipping information for your original orders, but we have since updated that process so only items that have shipped will be listed as such. Apologies to those whose orders were in the first group, but we have a system in place to make sure orders from both groups are fulfilled correctly and none are lost/abandoned/forgotten/take 5 months to fulfill. We always welcome questions here or via our customer service channel, but please note that most of your questions about when your package will arrive can only be answered in the fullness of time and with the blessing of our mail carriers. Once your order is ready to ship, you will receive an email with new tracking information. I hope this alleviates some of the concerns noted here.
  5. Hi George, Sorry for the radio silence this weekend! I was awaiting word about your package. We received word as of this morning that it cannot be recalled as it had already left the country, but I'm told you can refuse it so it will be sent back to us, and we can finalize your request. Again, my apologies for the delay and the mixup. I also sent an email to you with this information, which may be more readily accessible for you should you need it.
  6. Hi George, Sorry about that, I will rectify this right now and have an update for you via email before close of business today! Thank you for alerting us to the issue.
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