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Kyle

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  1. This is coming from everyone here at Wyrd. I'm just the mouthpiece. We love our games as much as you all do (except when @matt wins - never let Matt win).
  2. Hey everyone, In light of the current and completely understandable frustrations regarding the fulfillment process of Gen Con orders, we felt that it was necessary to shine a light on a few things, such as what makes this year so different, some of the challenges we are currently facing, and the steps we are taking to alleviate some of the dissatisfaction. Before we can get started with that, though, the first thing worth understanding is the size of our team. While we consider it a compliment to the assumptions made of Wyrd’s size in comparison to our competitors (to us, it means that we are able to accomplish big things with our games with the fantastic – if tiny - crew that we have), it can also lead to miscommunication and expectation issues within our community. But the fact of the matter is that we operate as a lean team, and up to this point, it’s worked relatively well for us. Recently, though, the workload in the warehouse has been overwhelming. Previously, the same numbers of employees were capable of handling the flow of products without a hiccup. With only having a handful of individuals building, pulling, and packing our products during the hype storm of M3E, it has been a difficult challenge to overcome. More on that in a bit. While we wish everyone in the office was like Viktoria Chambers and had a clone of themselves to tackle twice the work, we aren't in Malifaux, and even in our reality, bad things can still happen. Because of the size of our team, it might start to make sense as to why we don’t start fulfilling orders while we are at Gen Con. It’s because we can’t be in two places at once; we need just about everyone we have at the big convention to help run all aspects of the show. This means that there is nobody in the office to address customer service issues, let alone process, pull, or ship orders. But immediately after we get back from Indianapolis, we start tackling those projects once again. Secondly, it’s important to note our work schedule, which is unique in comparison to a lot of other companies. Both the warehouse and office staff teams are scheduled to work Monday through Thursday (10 hour shifts). For most of the year, this is largely unimportant, but with the influx of orders this year, losing a business day for processing has become a challenge in and of itself. To remedy this, all of our staff has been coming in the last few Fridays (and some have even been helping out on the weekends) to clear the backlog. Additionally, one of the things that have caused an issue is that our normal carriers (USPS, FedEx, and FedEx Express) do not come on Fridays as it’s not a normal business day for us. While FedEx can normally get in here on a Friday if we ask, it’s not always guaranteed that they can or that they will be able to take a full load. No matter how many special requests we put in, USPS will simply not come on Friday, which can cause frustration for those of you who see a shipping update late day Thursday, but then it doesn’t move till the following week. This leads us to the next part of an often misunderstood term: “two day shipping.” We aren’t, and never will be, Amazon. “Two day shipping” does not mean that you will receive an order within two days of making the order. The term “two day shipping” is in reference to after the order has been made and is in the Postal Service’s hands, ready for delivery. This also normally accounts for business days, which may stretch the two days into four. Once the orders are complete and boxed, we process our labels in batches. You are getting the shipping and tracking information as we are making the labels for your orders that are ready to ship. That information is passed along to the carriers at that time, and we have to trust that they are going to pick them up as soon as possible. Besides running a lean team and depending on our shipping carriers to take the order the rest of the way, like with any business, there are always those random little issues that pop up. Some examples include an employee’s illness, or running out of boxes to put orders in and having to wait the next day to receive more, or a simple miscommunication issue somewhere down the line. Sadly, these have all happened during this Gen Con season. Normally, these little hiccups are immediately addressed and no one needs to become aware of them, but when every other issue is heightened, it makes every little mistake or road block that much more glaring. Next, it only seems appropriate to talk about distribution, which normally helps us gauge general interest and expectations of sales. Because of the lull between M2E’s fifth book and M3E’s launch, distributors were rightfully hesitant to order product in bulk. To us, this meant that local game stores weren’t putting in pre-orders to match their own expectations. Of course, we know now that definitely wasn’t the case. We’re working on alleviating this issue simultaneously, but this isn’t a problem that can be fixed overnight, either. Reprints take a considerable amount of time, and we are working getting them to our retailers as quickly as we are able. This is relevant to the Gen Con web sale issue as well as the big picture, as one might be able to see that all months of planning were based on a certain set of numbers that were skewed by hesitance, leading us to miscalculate the hype. In short, we have been completely overwhelmed by the success of the game. This year’s Gen Con web sale alone has had over three times the number of orders than any previous year. This week, we have doubled our warehouse workforce, and have already seen a considerable increase in productivity. There’s still a lot of work for us to do, and we certainly aren’t out of the weeds just yet, but we are on the right track and can see a light at the end of the tunnel. So what does this mean for your order? We ask that you wait it out a little while longer. With the work that the team is scheduled to do over the next several days (including the weekend) and the pace they are currently working at, we believe that we will wrap up all of the orders by the middle of next week. If this is unacceptable, reach out to us and let us know. We will do our best to work with you on your request. This letter is not meant to be a list of excuses. We know that we have fallen short of your expectations, and we are doing everything in our power to remedy these problems. We will spend the following months working with our service suppliers and our employees to review our processes to better meet the needs during our high-volume times. From everyone here at Wyrd, thank you for your patience and understanding.
  3. Episode 111 is now live. Find out what happens in the second part of Post Mortem! Episode 111: http:/www.breachsidebroadcast.com/e/tales-of-malifaux-111/
  4. Hey Wyrdos, This week, the break room’s kitchen sink started to leak, and before we even had the opportunity to call our plumber, Waldo was already beneath the countertop and messing around with the pipes. We should have been skeptical of his over-confidence, as we not only have to buy a new sink (and a fridge, a microwave, and a coffee pot), but we also have to figure out how to get him out from under there. At least his gut seems to be doing the trick with holding back the water in the meantime. So while Waldo’s stuck wallowing in his own mistakes, let’s take a look at one of the last few remaining unrevealed characters in Malifaux Third Edition: the Geryon! After decades for many and centuries for some, the all-seeing Euripides and his loyal Gigants are finally coming down from the mountains to join the fray and hopefully tip the scales in their favor. Leading the pack (behind carefully placed Ice Pillars, of course) are the twisted monstrosities known as the Geryon. These twisted behemoths pack a (boulder-sized) punch on the battlefield, but can do a lot more for your Savage Crew than just pummel your enemies into oblivion. Their Shoulder Rush Tactical Action allows them to knock aside an Ice Pillar into a nearby opponent, potentially dealing out some extra damage before they either swing in or heal themselves with Reform from Ice. And you can expect these adorable aberrations to hit store shelves this winter! In the meantime, download and enjoy some Geryon mobile wallpapers. WALLPAPER 1 | WALLPAPER 2 But that’s not all we’re talking about this week. M3E Alt Stat Cards are now available on WarGameVault! That’s right! If you run a model or Crew that is an alternate version of a standard character and have been patiently waiting to get a hold of the Malifaux Third Edition stat cards, then the wait is finally over. You can now head over to WarGameVault to find Dr. Dufresne, the Crazy Cat Lady’s Crew, and much more. In addition to the alt stat cards, you can also find all of the Strategies and Schemes cards there. You can find the full Strats and Schemes bundle here. And if you’d prefer to print them out yourselves, you can find them here. That’s it from us. Next week, we’ll be showing off some upcoming content for The Other Side!
  5. It's in a different spot, but the text is there on the alt cards. For example, you can find Miss Deed's card to download here and the text "This model counts as Taelor in every way." is written in yellow at the bottom of the front side of the card. Teddy is an exception because the old alt was still named Teddy, so therefore the extra text is unnecessary. Miss Ery, another alt for Teddy, does have that text on its card. Hope that helps.
  6. Follow the link in the post to sign up for the beta. Or click here.
  7. Hey Wyrdos, This week, we introduced Waldo to the greatest piece of technology in the last 20 years that fits inside our pocket: the cell phone, simultaneously introducing him to the internet in the process, as well. We made sure to steer him clear of any comments sections so he didn’t pop a blood vessel, and instead showed him a 10 hour video of a fireplace. He’s on his 9th hour and hasn’t moved an inch. We’ll remember this the next time he wants to set our Wyrdscapes aflame (again). So while he’s been taken out of commission thanks to a looping holiday video, let’s take a look at the upcoming Malifaux Third Edition: Crew Builder app! In just a few weeks, we will be launching the app to both the Google Play Store and the iOS App Store for the low cost of absolutely free. You won’t need to pay for cards or any additional functionality. Everyone who has either an Android or Apple device will be have full access to every feature and stat card on the app without having to pay a dime. And if you don’t have a mobile device, don’t worry. We’ll be coming out with a web version later this year. With the Crew Builder app, you’ll be able to build a Crew (duh), share your Crew with your friends, check out every Stat Card in the game, track games via either local or network connections, read the Wyrd news, listen to Breachside Broadcast as you’re playing, and more. After you’ve built your Crew and are ready to face an opponent, you’ll be able to generate Strategies and Schemes, keep track of your Crew information (everything from Health, Conditions, Tokens, Victory Points, and more) while also seeing your opponent’s tracked information, as well. You’ll also have access to Reference card information as you’re playing – just in case you want to read an Upgrade or a model’s card that you haven’t summoned that you might not have dished out just yet. This app originally started as a labor of love from one of our community members, DZ Liergaard. They’ve gone the extra mile in adding some polish and working with us directly to make the app the best it can be. There are a ton of great features in this app, and we can’t wait for our community to get their hands on it. If you can’t wait a few weeks and need to have the app now, we have more news: we are currently looking for beta testers to put the app to the test. If you are interested in helping us out with ironing out the last few wrinkles, sign up here. That’s it from us this week. We’ll have more news on the app soon!
  8. We're back with the latest episode of Tales of Malifaux. Episode 110: http://www.breachsidebroadcast.com/e/tales-of-malifaux-110/
  9. You'll need to be a member of A Wyrd Place to see those. We also share images of painted models from studios on there, too. Might be worth joining. We also posted some pictures (not of the models in our case, but from our events) in the latest Waldo's Weekly. https://www.wyrd-games.net/news/2019/8/7/waldos-weekly-this-must-be-the-place
  10. Hey Wyrdos, As it turns out, Waldo never made it to our booth at Gen Con. He saw the Will Call line, turned right around, and spent the rest of the weekend hanging out behind the food trucks instead. Who knew that our little imp likes root beer and noodles. Now that we’re in the office, though, he’s back to his old antics and has already started setting things on fire again. So while we make sure he doesn’t burn all of the web orders before we sort through them all, let’s take a look back at this past week! This year at Gen Con, we at Wyrd decided to try something new and set up the larger of our two booths in the Event Hall so that we could be within the heart of our community, and we’re sure glad we did. Being surrounded by new and veteran players alike as they enjoyed our various games and events got us even more excited about the next few months (and years) for what’s to come. So, for this Waldo’s Weekly, we’re taking some time to celebrate our fantastic community that showed up and supported us at Gen Con. In addition to our new booth setup, we also experimented a bit with some new events and ways to give back. Our first ever painting competition, A Dash of Color, was a huge success. Hobbyists of all skill levels got together to paint some our minis from both The Other Side and Malifaux. Check out the gallery in our news post to see what some of the participants managed to pull off in just two short hours! Some of our popular characters showed up at the booth as members of our community put together elaborate cosplays, too. If you were there at Gen Con, you might have run into the beastmaster, Marcus, or the leader of the Death Marshals, Lady Justice! One of our volunteers, Ariel, came dressed to take out the King’s Empire as the Stormsiren from The Other Side. You can see her incredible rendition of this Commander of the Gibbering Hordes below! Our other gaming events were also rousing successes. Whether you play The Other Side and Malifaux competitively or casually, there was a tournament or event for you. You can see the gallery of just a small sample of the events that were being run this year by visiting our news post. This was The Other Side’s first time of being available at Gen Con, so we went full force on the events this year. The first Battle of Four Fronts, a team-based scenario for The Other Side, put teammates in opposite corners while vying for control over a battlefield torn asunder by the chaos of multiple Allegiances. Gen Con’s first official One and Two Commander tournaments for our large-scale wargame pitted friend and foe alike for the taste of victory. Congratulations are in order to both John H., who played the Cult of the Burning Man in the Midnight Run tournament, and Jon G., who played Abyssinia in the Champions of Earth tournament, for walking away as champions! Players also gathered around the table to play in the first set of Malifaux Third Edition’s tournaments for Henchman Hardcore, (the first ever) Double Rush, and, of course, our annual Tyrant Tournament. We saw both seasoned players returning to the game and new players being brought into the fold throughout the convention; it was great to see both familiar and fresh faces at the table. Congratulations are in order to Rob P., who walked away with the Tyrant belt by showing off the power of the Neverborn! Wyrd at Gen Con wouldn’t be possible without our incredible community and volunteers, and this year was no different. Bringing an established game into a new edition brought on a new set of challenges, and those who stuck around the booth rose above and beyond to face the challenge. New players sat down at our Learn to Play and Demo tables to be introduced to our games, and were flipping cards and taking out models within minutes. Words cannot express how appreciative we are for everyone who came to show their love of our games, but it’s worth giving a shot, anyway. From everyone here at Wyrd: Thank you. If you couldn’t make it to Gen Con this time, we hope to see you next year! A special thank you goes out to everyone who took photos of our events and sent them our way. Last, but certainly not least, thank you to Cole and Mahtias, who ran the tournaments for both The Other Side and Malifaux, respectively.
  11. The translations are taking a little longer than expected, but we haven't forgotten about them. We'll make them available as soon as they're ready. Thanks for your patience.
  12. Cards for alt models will be available soon. We'll make an announcement when they're ready to go live.
  13. Thanks for letting us know. We'll take care of it. EDIT: Marlena Webster is now live on Wargame Vault. You can find it here.
  14. Hey Wyrdos, We just wanted to give you a quick update before we head off to Gen Con. We’ve got a lot to talk about, so we might as well dig in. Let’s start with the bad news first. Unfortunately, due to some unforeseen production and shipping difficulties that we did not anticipate, some of the products that we had listed as available preorders will not be making their way to Gen Con this year. The Faction Books won’t be making it in time to Indianapolis. We’re equally as bummed about it, but sadly, these things happen. Luckily, they will be arriving in our warehouse just a little bit later than expected, so you will still be able to purchase the Faction Books during the Gen Con web sale. This shipping hiccup is also going to impact some model preorders. Despite our best efforts, it doesn’t look like we’ll be able to make it a cold summer this year, as neither the Rasputina nor the Euripides Core Boxes will be available for purchase. We’ll have news on when these boxes will become available when we get back. Now let’s get to good news, shall we? August is just around the corner, and we’re excited to announce that our LGS Promotions will be coming back! If you’re new or just not familiar, we at Wyrd used to run a monthly promotion where you could get special offers like models by purchasing a certain amount at your local game store (and other promotions relating to buying your Wyrd products there). We stopped running this promotion for a while, but we’re back at it, and we’re starting it up again with a bang. And the smell of roasted pork. You can find the details of our first promotion for Malifaux Third Edition by checking out this handy graphic below: But that’s not the only promotion that we’re running. If you didn’t hear us last time we mentioned it, here’s a reminder. For any and all Malifaux Third Edition books that you purchase (this includes the Core Rulebook and any/all of the Faction Books) a physical copy for, KEEP THE RECEIPT. Starting September, you will be able to send in a copy of your receipt for a digital version of the same book that you purchased. This offer will continue through December 15th. This is a great way to have your rules and lore on the go! That’s it from us. We’ve got to catch a flight (and beat Waldo to Indianapolis). We hope to see you there!
  15. The Guild and Court of Two will be the next releases (namely the Starter Box), but as shown on our Kickstarter and in other correspondences, these Allegiances won't be as large as the current four. The Guild and Court of Two are intended to be treated as more supplementary roles for other Allegiances, but can still be played on their own, as well. We'll have more info about them when get closer to their release. The Kimon and Three Kingdoms are the focus of the next major book release for The Other Side. These two will be as large as the core four Allegiances in the first TOS book. These will be coming out after Guild and Court of Two content for The Other Side. Hope that clears things up.
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