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Wyrd Office

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Everything posted by Wyrd Office

  1. Hi there! Please reach out directly via the forms here: https://www.wyrd-games.net/contact We can get this sorted for you!
  2. Hi @Kusokurai! It would seem my response to your initial request got caught in a spam filter! Or maybe Waldo had something to do with it... either way, I'm happy to report that your promo models are on their way to you! It normally takes 4-6 weeks for international shipments via FIMS, but shouldn't be too much longer now
  3. They are available for sale here: https://giveusyourmoneypleasethankyou-wyrd.com/collections/featured-products/products/witches-and-woes-rotten-harvest-baby-kade-and-candy
  4. Hey everybody! If Grumpus Waldo took a walk from your cart, never fear! We have had similar issues in the past and so have a process in place to ensure everyone with a qualifying order receives their 2020 Waldo! It won't appear on your original receipt, but again, if your order is >$100 before shipping, then we'll make sure to get that pesky imp in the box! We're here if you have questions, comments, or jokes!
  5. You'll need confirmation of payment for pre-orders, although we are offering the book for sale right now during our Retail Therapy 2020 event!
  6. Bonjour! Hola! Guten tag! Ni hao! Kon'nichiwa! We announced a while back the release of our 3E rules in a number of languages, including EspaƱol: https://www.wyrd-games.net/m3e-languages <--- This link also includes free Polish, Russian, Italian, German, French, and Japanese editions. We're working with translators to get cards finished in those languages as well, and if you have experience translating game rules like this, we encourage you to reach out!
  7. Hi @Maogrim! Apologies for missing this thread before! The best way to reach us is via our Contact page on our website. We have a form there where you can send us photos and the like so we can get issues like this resolved. You can also directly message me, or any of the other forum members with staff badges here if you have questions or comments! Depending on where a player lives, a package might take a few days (Domestic-US) or up to 6 weeks (International), depending on carriers. This year, it's been taking a little longer in some parts thanks to the ongoing effects of the pandemic.
  8. Who's excited to get their hands on the Rotten Harvest Candy and Baby Kade? The 2020 Rotten Harvest LGS promo is now at an end, which means we've shipped out the promotional models, and some of you lucky Wyrdos may already have them sitting in your mailbox! For the rest of you who sent in a submission, it may take up to 4-6 weeks for your model(s) to arrive depending on what part of the world you live in. As always, we're here to answer any questions you may have! Thanks for participating and supporting LGS's all over the world!
  9. Our webstore is not included in the LGS promotion.
  10. Hey there, @Ozzac, due to the pandemic, we are accepting receipts from webstores for companies that also have a storefront somewhere in the world, for this sale.
  11. We accept multiple receipts totalling the minimum, so long as they are within the dates of a promotion and are itemized. Pre-orders must be paid for to count.
  12. For those concerned about exchange rates, we utilize the converter at XE.com when we get out-of-country receipts. You can double-check your local currency minimum there with the $75 USD minimum for one of the models, and $150 USD minimum for two. We're also here if you have any questions!
  13. That is a great question! For clarification, we'll be offering the following through August, so those can be ordered up till the last day of August: Order Initiates (x3) $27.00 - WYR23301-SO Elijah Borgmann & Firebranded (x3) $32.00 - WYR23302-SO Good Ol' Boy (x3) $27.00 - WYR23601-SO You can order them via the links above or support your LGS by asking them to place an order using the WYR SKUs. As always, if you have any other questions, comments, concerns, or jokes, feel free to reach out via our Customer Support channels!
  14. If you haven't already, please reach out via our Contact Us page, and we'll get this figured out!
  15. Hi JGauth, You're right. It is disappointing, and again I am sorry for dropping the ball on that one. You did the right thing in reaching out a second time to figure out how to resolve this, and the fulfillment team and I are working to ensure a speedy solution for you. We try our best to follow up, and we always appreciate reminders to be our best.
  16. Hi @kOOn, and others! We've been keeping track of all orders that are $150+ before S&H, and they are getting a Waldo mini. If there's anything else of concern with your order, please don't hesitate to reach out via our customer support channels, and we'll get it sorted for you! Stay warm, Wyrdos!
  17. Hey Wyrdos! Help us help you - if you need to change/cancel an order, please reach out via the contact form on our site: https://www.wyrd-games.net/contact This will make it easier to track your order as it makes its way through the process
  18. Hi there! We're currently processing the hundreds of submissions we received, but we're almost there! We only just closed the submission window, so all purchases made between Aug. 1 and Sept. 30 could be sent in, so be on the lookout for an email from us if we need to follow up!
  19. Hi there! We'll be updating the Upcoming Releases as we get closer to a set or model's release date, usually a few months out. Keep an eye out for updates or changes!
  20. We always welcome concerns and suggestions, @DarrenG. We want all our players to feel like they can bring up the tough issues that may arise during play or in review of the materials. It never hurts to put it out to the Malifaux/Wyrd community at large, and I thank you for being willing to do so. We always appreciate respectful discussion among members, and I hope that will continue going forward. Not everyone is going to agree with each other on everything, but it's important that everyone can walk away from a discussion without feeling personally attacked or belittled for their views on a si
  21. Some split orders were awaiting replenishment of other stock, so even if you didn't order a book, a note should've been slipped into your box explaining that some items were intentionally missing. If you didn't get one and are missing an item, please reach out via our contact forms and we'll look into it. If there's a pink/green note in the box, then we are aware that your order was split and we've taken steps to make sure the rest of your order is not forgotten. There's no specific ETA on any items - some are awaiting materials and some are being replenished as I type this. We'll reach out to
  22. Ok, I said one, but let's be real here.... I need at least half a dozen myself! I'll put it this way: Khajiit has wares if you have coin.
  23. Newark is the home of the international shipment processing center, so the last stop for international-bound packages before they take off for their final destination. From there, the Postal ID (starts with letters) is the best reference number usually, as it's the one primarily used by local postal services in other countries. If you haven't received that number, please let us know, and we'll get it to you!
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