Nathan Caroland Posted August 5, 2010 Report Share Posted August 5, 2010 At the convention folks but taking a moment. Some folks have issues with credit cards online for address verification, in particular Australia. When the store batches tonight the credit cards will realize there is only one charge and any hold will be released. Normally takes a day or two. Apologies for this. We're looking into this directly. Quote Link to comment Share on other sites More sharing options...
Rathnard Posted August 5, 2010 Report Share Posted August 5, 2010 Thanks alot Nathan. Should we be getting a confirmation email too? I'd hate for my order to not go through and miss out on LCB because of a credit card error. Quote Link to comment Share on other sites More sharing options...
Svenn Posted August 5, 2010 Author Report Share Posted August 5, 2010 Thanks alot Nathan. Should we be getting a confirmation email too? I'd hate for my order to not go through and miss out on LCB because of a credit card error. I got an email saying that my order had been processed when I ordered. Is there a way to check your order status online? Quote Link to comment Share on other sites More sharing options...
Mister Monkey Posted August 6, 2010 Report Share Posted August 6, 2010 I did not get a confirmation e-mail either .... hope it went through:twitch: Quote Link to comment Share on other sites More sharing options...
Ivellis Posted August 6, 2010 Report Share Posted August 6, 2010 I'm stuck because my paypal account doesn't have a credit card linked to it, the online store requires credit card confirmation in your paypal account, even though I have enough funds in said account. :rain: Quote Link to comment Share on other sites More sharing options...
Q'iq'el Posted August 6, 2010 Report Share Posted August 6, 2010 One question of interest is, how long do you expect the shipment is going to take? I suspect you're being swamped with orders and it inevitably will be longer than usual, so no complaints here, but it would be nice to know if you can estimate the delay. Quote Link to comment Share on other sites More sharing options...
Rathnard Posted August 6, 2010 Report Share Posted August 6, 2010 I did not get a confirmation e-mail either .... hope it went through:twitch: Me neither. Looking back at the online store, my shopping cart still has the same 5 items I tried ordering yesterday. There's no email confirmation and no indication on the website that I've made an order. Aside from my credit card being a few hundred dollars down, I have nothing showing me that the website registered my order. I'm not altogether comfortable with this at the moment. Quote Link to comment Share on other sites More sharing options...
goblyn13 Posted August 6, 2010 Report Share Posted August 6, 2010 I got an email saying that my order had been processed when I ordered. Is there a way to check your order status online? the way it goes through the store is it does: Order Confirmed -> Order Processed; this means that your order has been accepted and billed and that inventory has been adjusted to reflect your purchase. The next step will be you get an email saying your Order has been closed. When you get that response, it means that your order has been shipped and is its way to you. you can check out your orders by going to: http://wyrd-games.net/shop/orders.php You must be logged in. then you can choose, orders in the last month, or even all your orders, to see what the present status is and if you have/have not ordered. Quote Link to comment Share on other sites More sharing options...
EricJ Posted August 6, 2010 Report Share Posted August 6, 2010 Nathan logged in on Eric's account right now. There are folks orders who failed due to AVS mismatch (address verification). If that has happened, you won't get a processed order. That said, when I'm back at the office on Tuesday, I will go through each failed order, contact the individual and see if they would like me to process the order manually through our credit card and then take care of it then. Everyone who has placed an order, or attempted to, will get taken care of. As for order processing, as stated before we left for Gencon, no orders will be processed during this week. We will be back on the road Monday with offload on Tuesday and organization and order processing starting Thursday/Friday. We've got a lot of orders to process, it'll take us a few days to get through it all. We'll update your order to 'complete' when it has been mailed. - Nathan Quote Link to comment Share on other sites More sharing options...
Svenn Posted August 6, 2010 Author Report Share Posted August 6, 2010 I don't know if I've mentioned lately, but I <3 Wyrd. You guys have some amazing customer service. Luckily, my order went through without a problem, but it's nice to hear that everyone will be taken care of! Shipping not for another week though! That means I won't get the new book next week like I had thought. Doh! At least I'm in crunchtime at work so I wouldn't be able to play with it all right now anyway... So excited though! Quote Link to comment Share on other sites More sharing options...
Ivellis Posted August 6, 2010 Report Share Posted August 6, 2010 Thanks Nathan, glad to see you guys will take care of it! Quote Link to comment Share on other sites More sharing options...
Druthu Posted August 6, 2010 Report Share Posted August 6, 2010 Ok now I am broke... Thru the online store I picked up the Limited LCB, New Book and Cards.... Long Love Malifaux. Quote Link to comment Share on other sites More sharing options...
Mister Monkey Posted August 6, 2010 Report Share Posted August 6, 2010 Cheers weird Hybrid of Nathan and Eric:hmmmm:. Knew you would come through for those of us having problems looking forward to hearing from you later then Quote Link to comment Share on other sites More sharing options...
Druthu Posted August 6, 2010 Report Share Posted August 6, 2010 Yea I wanted to congratulate Wyrd for keeping on the ball with releases and keeping the community together. You have always keept us excited about the game. Excellent job..... Quote Link to comment Share on other sites More sharing options...
Inquisitor Wall Posted August 7, 2010 Report Share Posted August 7, 2010 I have been involved with miniature gaming for 14 years, and I have never been as excited as I am about receiving my order of this years new releases. I have been checking these forums hourly awaiting any new news about the releases. Good job guys! Quote Link to comment Share on other sites More sharing options...
Mister_Q Posted August 17, 2010 Report Share Posted August 17, 2010 Miss Pack will get added automatically, no need for any additional button clicking on that regard. Are these just being added into the boxes or should I see something listed on the order? Quote Link to comment Share on other sites More sharing options...
EricJ Posted August 17, 2010 Report Share Posted August 17, 2010 They will just be added into the boxes. Quote Link to comment Share on other sites More sharing options...
WookieeGunner Posted August 18, 2010 Report Share Posted August 18, 2010 One word of warning. Mine was in a very small sealable bag instead of a blister, so I had to sort through all the packing peanuts to find it. Quote Link to comment Share on other sites More sharing options...
Mister_Q Posted August 18, 2010 Report Share Posted August 18, 2010 Ta! Back to waiting by the mail box now. Quote Link to comment Share on other sites More sharing options...
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