The only time I've had a problem I mailed them with it and they asked for adress/pictures etc like they asked you. I didn't get a 'Okay now we shipped it' mail right away, but found the missing piece in my mailbox a week or so after (I live in Europe). So my guess is that they might already have shipped it, they're usually fast, that said however, it IS closing in on GenCon which means an ultra busy Wyrd office..
But really, rest assured, I have never heard any negative criticism on this sort of situation with Wyrd..
Edit: It's also weekend now...