OTP Posted November 9, 2012 Report Share Posted November 9, 2012 Hi All, I am trying to order 4 stat cards to be sent to pennsylvania, to my Brother in law to send over in my christmas card, but the webstore says it is unable to work out a shipping quote. I am loath to press "order" without knowing the shipping cost, given that some of the shipping costs can be excessive (e.g. the $16 it is to send them to the UK) Does anyone know how much shipping will be to send just the 4 cards to Pennsylvania? Cheers Pete Quote Link to comment Share on other sites More sharing options...
Guild Monkee Posted November 10, 2012 Report Share Posted November 10, 2012 I had the same issue and emailed Wyrd about it. I knew how much my shipping would be but it still won't let you order without the calculation being done. Quote Link to comment Share on other sites More sharing options...
OTP Posted November 10, 2012 Author Report Share Posted November 10, 2012 Thanks Ill ping them an email! Cheers I had the same issue and emailed Wyrd about it. I knew how much my shipping would be but it still won't let you order without the calculation being done. Quote Link to comment Share on other sites More sharing options...
OTP Posted November 14, 2012 Author Report Share Posted November 14, 2012 A little bump, as my email hasn't been answered and nor has the problem been fixed, I don't mean to be a nag, but if i miss my brother in laws Christmas shipment, i likely wont get them, as the shipping cost to the UK (as i have said before) are ludicrous Quote Link to comment Share on other sites More sharing options...
Pride365 Posted November 14, 2012 Report Share Posted November 14, 2012 I also couldn't order some Stat cards today cause the store wouldn't let me place my order b/c it couldn't figure out my shipping......... Quote Link to comment Share on other sites More sharing options...
Pagan Wolfe Posted November 15, 2012 Report Share Posted November 15, 2012 I had the same issue (ordering some different things, like card decks) and Nathan just emailed back and said that they are aware of it and are trying to get it sorted out ASAP. Just a bug in the system... Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 17, 2012 Report Share Posted November 17, 2012 We did a system update and it seems that mostly its an issue with Australia. I'm back in the office on Monday and something I'll be working on sorting. Quote Link to comment Share on other sites More sharing options...
Pagan Wolfe Posted November 17, 2012 Report Share Posted November 17, 2012 Australia Post would like to apologize...the Kangaroos are on strike again... Quote Link to comment Share on other sites More sharing options...
dmeep Posted November 20, 2012 Report Share Posted November 20, 2012 It seems to be unable to calculate shipping to sweden aswell and we dont have any marsupials working in the postal service that im aware of Quote Link to comment Share on other sites More sharing options...
Lord Shaper Posted November 23, 2012 Report Share Posted November 23, 2012 Maybe I broke it when I ordered at Gencon... Sorry all! Quote Link to comment Share on other sites More sharing options...
zKoTTe Posted November 24, 2012 Report Share Posted November 24, 2012 I have the same problems with the store. Quote Link to comment Share on other sites More sharing options...
zKoTTe Posted November 26, 2012 Report Share Posted November 26, 2012 Oh and by the way, the "Contact Us"-form doesn't work, it won't accept it for some strange reason Quote Link to comment Share on other sites More sharing options...
OTP Posted November 27, 2012 Author Report Share Posted November 27, 2012 Nathan mentioned there shouldn't be an issue in the US - that got me thinking I am in the UK but trying to ship to the US, no idea if that might confuse things, but a fully statement of my problem might help Quote Link to comment Share on other sites More sharing options...
Pagan Wolfe Posted November 27, 2012 Report Share Posted November 27, 2012 Perhaps, but I am in Australia trying to post to my address here in Australia and I still can't order. Hope it gets fixed soon...have league prizes to order Sure it is on the 'to do' list. Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 27, 2012 Report Share Posted November 27, 2012 Well we sorted one of the issues yesterday which was that orders just for cards wasn't processing a noticeable weight and consequently it was showing an error for calculating shipping due to it being just 'air' being shipped. The other issue we found is that with the software upgrade now for those that like to come in as anonymous users, it would tell you 'could not calculate shipping'. Technically its correct as folks haven't given it an address to figure out where to send it. If you click on the address button just above it though and fill in an address, it'll quickly sort that for you. Folks just weren't sorting that part out themselves and I'm attempting to have the wording on that changed in the programming so that it says 'hey, fill out the address HERE' and hopefully that'll sort that issue. Otherwise, we're digging in on fixing these as they show up. We obviously don't want issue with the shipping in the online store. Quote Link to comment Share on other sites More sharing options...
zKoTTe Posted November 27, 2012 Report Share Posted November 27, 2012 Ah i see! But it's still not working proberly, i'm Authenticated and stuff, but it won't accept my order at all I'm using the Gift Certificate option, could that be the issue? Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 27, 2012 Report Share Posted November 27, 2012 Shoot me an e-mail with what you are ordering, address, and whatever options you may be selecting (or better yet, take a screen shot for me) and send those along to nathan@wyrd-games.net and I'll forward it on to our web guy and see if we can get this beast slayed. Sorry for the trouble. Quote Link to comment Share on other sites More sharing options...
zKoTTe Posted November 27, 2012 Report Share Posted November 27, 2012 Consider it done And thanks Quote Link to comment Share on other sites More sharing options...
Csonti Posted November 27, 2012 Report Share Posted November 27, 2012 I think it is still a general and massive problem. My Hungarian account doesn't work out shipping either whatever I put in the basket. Quote Link to comment Share on other sites More sharing options...
Pagan Wolfe Posted November 28, 2012 Report Share Posted November 28, 2012 (edited) I will also get onto it this evening and forward you details / screenshots of what is happening. I tried a mixed order last night (decks, models and boxed sets) and it still couldn't work it out, even though I not only checked I was logged in but I re-did my address details and applied it all just to ensure it was done. With luck it will be an easy fix (if not, cheat fate ) EDIT Done I also noticed it locks up my payment options... Edited November 28, 2012 by Pagan Wolfe Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 28, 2012 Report Share Posted November 28, 2012 Been digging into this all week - might have figured it out. Now I just have to go in and adjust some settings and hope for the best on that. Quote Link to comment Share on other sites More sharing options...
Csonti Posted November 29, 2012 Report Share Posted November 29, 2012 Been digging into this all week - might have figured it out. Now I just have to go in and adjust some settings and hope for the best on that. It is still not working. And as somebody else mentioned not only the shipping calculation is dead but the paying conditions are also frozen on the page. I think the best way to test this is to setup an account with an European address and juggle with it to see if something gets better or not. Quote Link to comment Share on other sites More sharing options...
edonil Posted November 29, 2012 Report Share Posted November 29, 2012 Are you using paypal? Quote Link to comment Share on other sites More sharing options...
Pagan Wolfe Posted November 29, 2012 Report Share Posted November 29, 2012 It locks up everything..PayPal, credit card...even gift certificates. This is dinging wonders for my wallet...not so good for my addiction! Quote Link to comment Share on other sites More sharing options...
edonil Posted November 29, 2012 Report Share Posted November 29, 2012 right, but did you try paypal first? I had problems a few months back where the address would freak the system out because I tried to switch from a credit card order to a paypal order, but the address was locked into the one method of payment or the other. When I re-entered the address as a new one with the payment type I wanted, it started to work correctly again. Quote Link to comment Share on other sites More sharing options...
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