Jump to content

Fixing Common Issues


dzlier
 Share

Recommended Posts

If you're having any of these issues, please try following the steps below before creating a post or filing a report.

 

App hangs on splash screen

Android:

  1. Go to your phone's Settings app.
  2. Select Apps & Notifications
  3. Select M3E/TOS
  4. Select Storage & cache
  5. Clear Storage
  6. Reopen M3E/TOS app.

iOS:

  1. Delete the app, either by rearranging on the home screen, or 
    1. Go to the Settings app
    2. Go to General
    3. Go to iPhone Storage
    4. Go to M3E
    5. Tap "Delete app"
  2. Reinstall the app from the App Store.

 

Cards appear as black screens

Try the following steps and see if each one resolves the issue.

  • Tap the "refresh" icon in the upper right.
  • Restart the app
  • In the Settings screen, select "On-demand" for your download option, then clear your storage as in the "App hangs on splash screen" and restart the app.
Link to comment
Share on other sites

  • Kyle pinned this topic
  • 1 month later...
On 7/20/2021 at 7:17 PM, dzlier said:

If you're having any of these issues, please try following the steps below before creating a post or filing a report.

 

App hangs on splash screen

Android:

  1. Go to your phone's Settings app.
  2. Select Apps & Notifications
  3. Select M3E/TOS
  4. Select Storage & cache
  5. Clear Storage
  6. Reopen M3E/TOS app.

Cards appear as black screens

Try the following steps and see if each one resolves the issue.

  • Tap the "refresh" icon in the upper right.
  • Restart the app
  • In the Settings screen, select "On-demand" for your download option, then clear your storage as in the "App hangs on splash screen" and restart the app.

I've got the problem with Black cards, and tried all steps, but still have the same issue on both my device (Samsung galaxy A72 and Samsung Galaxy TAB A7 lite). 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...

Important Information