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Fixing Common Issues


dzlier

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If you're having any of these issues, please try following the steps below before creating a post or filing a report.

 

App hangs on splash screen

Android:

  1. Go to your phone's Settings app.
  2. Select Apps & Notifications
  3. Select M3E/TOS
  4. Select Storage & cache
  5. Clear Storage
  6. Reopen M3E/TOS app.

iOS:

  1. Delete the app, either by rearranging on the home screen, or 
    1. Go to the Settings app
    2. Go to General
    3. Go to iPhone Storage
    4. Go to M3E
    5. Tap "Delete app"
  2. Reinstall the app from the App Store.

 

Cards appear as black screens

Try the following steps and see if each one resolves the issue.

  • Tap the "refresh" icon in the upper right.
  • Restart the app
  • In the Settings screen, select "On-demand" for your download option, then clear your storage as in the "App hangs on splash screen" and restart the app.
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  • Kyle pinned this topic
  • 1 month later...
On 7/20/2021 at 7:17 PM, dzlier said:

If you're having any of these issues, please try following the steps below before creating a post or filing a report.

 

App hangs on splash screen

Android:

  1. Go to your phone's Settings app.
  2. Select Apps & Notifications
  3. Select M3E/TOS
  4. Select Storage & cache
  5. Clear Storage
  6. Reopen M3E/TOS app.

Cards appear as black screens

Try the following steps and see if each one resolves the issue.

  • Tap the "refresh" icon in the upper right.
  • Restart the app
  • In the Settings screen, select "On-demand" for your download option, then clear your storage as in the "App hangs on splash screen" and restart the app.

I've got the problem with Black cards, and tried all steps, but still have the same issue on both my device (Samsung galaxy A72 and Samsung Galaxy TAB A7 lite). 

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  • 1 year later...

Is there any chance the hiring pool can be optimized such that models that dual faction models don't show twice?

For instance, whenever you make a crew, you're able to see options from other factions because of dual faction masters that are located in your own faction. 

Is there any way to make it so that each model can only appear once, and if a model shares a faction with your declared faction, it won't display under other factions?

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7 hours ago, LeperColony said:

Is there any chance the hiring pool can be optimized such that models that dual faction models don't show twice?

For instance, whenever you make a crew, you're able to see options from other factions because of dual faction masters that are located in your own faction. 

Is there any way to make it so that each model can only appear once, and if a model shares a faction with your declared faction, it won't display under other factions?

Please make separate threads for feature requests for tracking purposes. This thread is for tips on fixing issues with the app not working.

  • Agree 1
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