Haight Posted September 25, 2009 Report Share Posted September 25, 2009 First experience with Wyrd customer service - A+++. So i got my first two orders yesterday, and like the spastic mini's rhesus monkey I am, eagerly tore open the packages for the new shiny within. Discovered that the witchling stalker in my Sonnia box had his sword snapped off. Inspected it, and its a fiddly little bit where the handle meets the crossguard - having mini gamed for years and bartertown traded, its the kind of thing that no amount of good packaging can prevent - it's just a really thin connection point. I email nathan - tell him about it, and ask him if i can just buy one witchling stalker with postage instead of buying a whole new pack (afterall, its really no ones fault - the thing was packed well, and padded). My thought was that it was just one of those things, and i wanted to offer to pay because i can use the witchling for conversions etc, or send it back if that was protocol, and i want to pay for it to keep their margins intact. His response ? "Nope - if we mess something up, we fix it. Period. [We'll get it in the post right away]." Also, less than 3 hours turnaround time from first email to first response, and second response this morning back within 90 minutes. Very pleased - thanks guys. Quick response and customer-on-a-pedestal service is a VERY good combination of traits for a mini/game company to have. I was so impressed with the turn around and the attitude, I wanted to make a kudos thread. -- Haight Quote Link to comment Share on other sites More sharing options...
jesters89 Posted September 25, 2009 Report Share Posted September 25, 2009 I'm with you haight. I wish there was some kind of reward we could nominate Nathan for. My order arrived yesterday (super fast turn around). Unfortunately a fate deck I ordered was not present. I emailed Nathan last night and literally, within 10 minutes he had replied and noted that not only would he replace the fate deck, but he also allowed me to tweak the original color of the deck ordered-- free of charge. The customer service and participatory nature of the staff when it comes to interacting with the fans at this company blows my mind. Fantastic job guys. Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted September 25, 2009 Report Share Posted September 25, 2009 Well, what would be even better if the buggers wouldn't mess up that packaging. Of course, seeing as I was the one that messed it up, I can only take full blame as we were in full 'pack - pack - pack' mode. Pleased y'all are happy with the service, now just to cut out the need for it! Quote Link to comment Share on other sites More sharing options...
AoM Posted September 25, 2009 Report Share Posted September 25, 2009 That witchling snaps all the time (left hand is the one with nothing in it holding up fingers, yes?). Out of teh 20+ I had for Gen Con classes, I know I pinned at least 2 with staples, and my personal models that I bought in '07 had the same issue. Not sure why that one has to have all the problems, but Nathan's the man when it comes to making things right. He's also the man when it comes to prize support. Quote Link to comment Share on other sites More sharing options...
Zee Posted September 25, 2009 Report Share Posted September 25, 2009 Yeah, the Wyrd Guys are awesome! I was missing a Punk Zombie card, and I got an email within minutes telling me the card was going to be dropped in the mail. Good job you guys! Quote Link to comment Share on other sites More sharing options...
Chase Posted September 25, 2009 Report Share Posted September 25, 2009 My roommate and I just got our orders in, waited 2 weeks and we where very pleased to find that when they arrived we received free goodies and a personal note each! Thanks Nathan! Quote Link to comment Share on other sites More sharing options...
Angus Khan Posted September 25, 2009 Report Share Posted September 25, 2009 Couldn't agree more, Haight...When the Rasputina model I got at GenCon had a miscast, Nathan was more than happy to send me another one. Wyrd definitely has some of the best customer service around. Quote Link to comment Share on other sites More sharing options...
Dv8guy Posted September 25, 2009 Report Share Posted September 25, 2009 I have to agree there was a mispack in my box I sen an email expecting to have to prove my point (past expirnce w/ unamed comapany) and my response back was "we'll mail it tomorrow morning" great guys. Makes me feel like I put my money in the right place. Quote Link to comment Share on other sites More sharing options...
Draykin Posted September 26, 2009 Report Share Posted September 26, 2009 Same here, I had an order that was short one set of base inserts and it was in the maie the next morrning when I asked Nathan about it. THIS game company likes to take care of the customers and keep to their commitments! Quote Link to comment Share on other sites More sharing options...
weebaldy Posted September 26, 2009 Report Share Posted September 26, 2009 And me, these guys are awesome. I had two blisters with missing cards and nathan had them, posted out to me within two days. No question that this company is the best I have ever dealt with. Quote Link to comment Share on other sites More sharing options...
nerdelemental Posted September 26, 2009 Report Share Posted September 26, 2009 I haven't had any problems yet. Oh, I did! (can't believe I nearly forgot). At Gencon I handed Nathan a pile of those redemption forms for the cards and while he was extremely busy, he tried to give me all of them but accidentally doubled up on one and forgot another. Once I emailed him about it he sent me the right ones the next day, too! He's the man. Quote Link to comment Share on other sites More sharing options...
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