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HAd a Kirai box set missing a Seishin, so promptly emailed, got a reply from Nathan asking for address and a picture. So I sent both. But that was near over 2-3 weeks and I havnt heard anything since, should I re-email or is this the norm?

Cheers.

Not the norm at all. If the the parts are caught in customs on your side of the Atlantic it could be rough... I would ask for clarification. They're a good company, they're definitely not going to hose anyone.

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