cuzzle Posted August 19, 2011 Report Share Posted August 19, 2011 Does anyone actually check that email? I submitted a message through the site almost a month ago about missing pieces of models and have still not received any communication beyond the automatic "we'll respond as soon as we can" message. Quote Link to comment Share on other sites More sharing options...
LoboStele Posted August 19, 2011 Report Share Posted August 19, 2011 Does anyone actually check that email? I submitted a message through the site almost a month ago about missing pieces of models and have still not received any communication beyond the automatic "we'll respond as soon as we can" message. They're usually pretty good about responding, but you sent your message right in the midst of getting ready for GenCon, so it could have got lost in the craziness. I'd try sending another one. Quote Link to comment Share on other sites More sharing options...
nilus Posted August 19, 2011 Report Share Posted August 19, 2011 For replacement parts you can contact Zee directly zee@wyrd-games.net He usually gets people sorted out quickly Quote Link to comment Share on other sites More sharing options...
Hatchethead Posted August 20, 2011 Report Share Posted August 20, 2011 I've had nothing but great experiences with Wyrd customer support, Zee especially. I had an issue with Privateer Press once, an email with a picture attachment simply didn't show up in the front desk inbox ... I had to call to get it sorted out, at which point they were very gracious ... stuff happens. Quote Link to comment Share on other sites More sharing options...
mikeg99 Posted August 26, 2011 Report Share Posted August 26, 2011 I've been having problems with support as well. I bought a Puppet Wars at Gen Con and my box was missing a board. Also, my necropunks blister was missing some parts. I used the webform and after 3 weeks, I did not receive any replies. I used Zee's email address as suggested and received an email the next morning. He requested that I send him some photos. I did as he requested and I asked him to confirm he got them so I know that my parts are on the way. I still have not heard back from him. This has been a very aggravating experince. I understand that Wyrd is a smaller company and I understand that they are busy right now. However, they should at least respond the my emails. I would be much more patient in waiting for my parts as long as I knew they were working on it. At this point, I have no idea what they are doing to fix my problem. This leaves a really bad taste in my mouth. I have an entire game I cannot play (major problem) and a miniature I cannot assemble (minor problem). Please Wyrd, just respond to the emails. Quote Link to comment Share on other sites More sharing options...
WEiRD sKeTCH Posted August 26, 2011 Report Share Posted August 26, 2011 Does anyone actually check that email? I submitted a message through the site almost a month ago about missing pieces of models and have still not received any communication beyond the automatic "we'll respond as soon as we can" message. I've been having problems with support as well. I bought a Puppet Wars at Gen Con and my box was missing a board. Also, my necropunks blister was missing some parts. I used the webform and after 3 weeks, I did not receive any replies. I used Zee's email address as suggested and received an email the next morning. He requested that I send him some photos. I did as he requested and I asked him to confirm he got them so I know that my parts are on the way. I still have not heard back from him. This has been a very aggravating experince. I understand that Wyrd is a smaller company and I understand that they are busy right now. However, they should at least respond the my emails. I would be much more patient in waiting for my parts as long as I knew they were working on it. At this point, I have no idea what they are doing to fix my problem. This leaves a really bad taste in my mouth. I have an entire game I cannot play (major problem) and a miniature I cannot assemble (minor problem). Please Wyrd, just respond to the emails. Hey fellas. Zee will be back in the office on Monday. He'll get you sorted out ASAP. Failing that, feel free to contact me at drew@wyrd-games.net or Nathan at nathan@wyrd-games.net We'll get you taken care of. Quote Link to comment Share on other sites More sharing options...
mikeg99 Posted August 26, 2011 Report Share Posted August 26, 2011 Thanks for the quick response and other email address. I'll wait until next week to see if Zee is working on it. My email could have always reached him after he left for the weekend. Quote Link to comment Share on other sites More sharing options...
nilus Posted August 26, 2011 Report Share Posted August 26, 2011 Thanks for the quick response and other email address. I'll wait until next week to see if Zee is working on it. My email could have always reached him after he left for the weekend. I think he is at the NOVA open this weekend so he might have even left the office Yesterday Quote Link to comment Share on other sites More sharing options...
Manicmac Posted August 27, 2011 Report Share Posted August 27, 2011 If you do not hear from anyone at Wyrd within a few days with a problem, you need to email again. For some reason they did not get your original inquiry, I have found that situation a few times, but once they realize there is a problem it is solved very quickly. Quote Link to comment Share on other sites More sharing options...
Serigala Posted August 30, 2011 Report Share Posted August 30, 2011 My Puppet Wars set didn't come with a board either ...or the second pack of Puppet cards, or the first pack, or any of the figures ...or even a box. If you can sort me out too I'd be really grateful. I can send you a picture of a table with none of the stuff that I didn't get. Quote Link to comment Share on other sites More sharing options...
WEiRD sKeTCH Posted August 30, 2011 Report Share Posted August 30, 2011 My Puppet Wars set didn't come with a board either ...or the second pack of Puppet cards, or the first pack, or any of the figures ...or even a box. If you can sort me out too I'd be really grateful. I can send you a picture of a table with none of the stuff that I didn't get. Send an e-mail to Zee at zee@wyrd-games.net Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted August 30, 2011 Report Share Posted August 30, 2011 If Zee fell for that one there would be a few issues. Quote Link to comment Share on other sites More sharing options...
Manicmac Posted August 30, 2011 Report Share Posted August 30, 2011 You know, you just KNOW, that you or rather Zee will be getting millions of pictures of empty tables right? Quote Link to comment Share on other sites More sharing options...
mikeg99 Posted August 30, 2011 Report Share Posted August 30, 2011 Does anyone know if Zee is back in the office? I am still waiting for an email response. I just sent another email but I am honestly tired of having to track down missing pieces. I have sent numerous emails. One reply acknowleging that Wyrd received what they need to send me my missing pieces would be nice. Quote Link to comment Share on other sites More sharing options...
nilus Posted August 30, 2011 Report Share Posted August 30, 2011 Does anyone know if Zee is back in the office? I am still waiting for an email response. I just sent another email but I am honestly tired of having to track down missing pieces. I have sent numerous emails. One reply acknowleging that Wyrd received what they need to send me my missing pieces would be nice. Which email are you using? Quote Link to comment Share on other sites More sharing options...
mikeg99 Posted August 30, 2011 Report Share Posted August 30, 2011 Which email are you using? The three different addresses listed in the thread above. Quote Link to comment Share on other sites More sharing options...
mikeg99 Posted August 31, 2011 Report Share Posted August 31, 2011 I am sure I will get flamed for this but I am at the end of my rope with Wyrd Miniatures. I have send many emails to Wyrd via their webform and direct email addresses. I am not having any luck getting my replacement parts. I am at a loss as to what to do other than post here and hope one of the Wyrd employees sees that I am having some customer service issues. It has been a month since I have been working on getting my problem resolved. That is just poor customer service. I have a lot of money invested in Malifaux. I am starting to rethink my dedication to this game. I have a real hard time spending money on miniatures from a company that is not communicating with me on how to get my replacement parts. Wyrd, if you see this post, please reply to my numerous emails about my missing pieces. It is ridiculous how much time I have spent trying to get parts that should have been included with the miniatures/games I bought. I understand that mispacks happen. That is not a problem. The lack of communication and response to my problem is huge and speaks volumes. Quote Link to comment Share on other sites More sharing options...
WEiRD sKeTCH Posted August 31, 2011 Report Share Posted August 31, 2011 I am sure I will get flamed for this but I am at the end of my rope with Wyrd Miniatures. I have send many emails to Wyrd via their webform and direct email addresses. I am not having any luck getting my replacement parts. I am at a loss as to what to do other than post here and hope one of the Wyrd employees sees that I am having some customer service issues. It has been a month since I have been working on getting my problem resolved. That is just poor customer service. I have a lot of money invested in Malifaux. I am starting to rethink my dedication to this game. I have a real hard time spending money on miniatures from a company that is not communicating with me on how to get my replacement parts. Wyrd, if you see this post, please reply to my numerous emails about my missing pieces. It is ridiculous how much time I have spent trying to get parts that should have been included with the miniatures/games I bought. I understand that mispacks happen. That is not a problem. The lack of communication and response to my problem is huge and speaks volumes. I've only received one of your e-mails. And it did not contain any pictures of your mis-packaged product. As to the Gen Con Orders, the last of them went out yesterday. We were busy for the entire month making sure that they were filled. So please, be patient. I'm replying to the one e-mail I received from you yesterday (Aug 30th) right after I post this. Thanks! Quote Link to comment Share on other sites More sharing options...
mikeg99 Posted August 31, 2011 Report Share Posted August 31, 2011 I've only received one of your e-mails. And it did not contain any pictures of your mis-packaged product. As to the Gen Con Orders, the last of them went out yesterday. We were busy for the entire month making sure that they were filled. So please, be patient. I'm replying to the one e-mail I received from you yesterday (Aug 30th) right after I post this. Thanks! All of the photos were send to Zee. I will resend them to you. I have no problems being patient waiting for the replacement parts. I know you are busy. My issue is the lack of response to the webform and emails. Obviously based on your posts and email to me directly, you are trying to sort that issue out. Thank you for helping. It is appreciated. Quote Link to comment Share on other sites More sharing options...
El Indio Posted August 31, 2011 Report Share Posted August 31, 2011 I just sent an e-mail to Zee last night about Perdita missing from a recent Ortega starter purchase. The response was prompt (I guess it helped that I included a picture), and I am satisfied. BUT. Two weeks before, I had sent the same message through the "contact us" form on the main website, and received no response at all. Naturally, this thread helped me find who to really contact to get my problem fixed, but wouldn't it be more helpful to post a list of e-mail addresses to resolve particular problems on the contact page, rather than relying on a form e-mail that must be sorted after the fact -- or, worse, a random forum thread started by a disgruntled customer? If a missing parts problem would be sent to Zee anyway, why not axe the middleman? Or set up different forms to solve different problems. Privateer Press has a simple setup (http://privateerpress.com/support/customers) that works well. Quote Link to comment Share on other sites More sharing options...
Rotokultaxe Posted September 1, 2011 Report Share Posted September 1, 2011 I'm getting jealous, El Indio. I emailed Zee monday about missing cards in my Dead justice box set and I still have not received any answer. Is it because I did not include pictures ? Should I wait or should I email him again with pictures of the opened box ? Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted September 1, 2011 Report Share Posted September 1, 2011 I processed a load of them today - we get your info, and as long as it either has pictures and/or address, we sort it. Quote Link to comment Share on other sites More sharing options...
Rotokultaxe Posted September 1, 2011 Report Share Posted September 1, 2011 OK. Thanks a lot ! Quote Link to comment Share on other sites More sharing options...
45thdiv Posted September 12, 2011 Report Share Posted September 12, 2011 Oh - I hope mine was one that was sent out. I had a miscast figure, sent photos that were requested and mailing addres to Zee a several weeks back. I tried to ask Zee what the stauts was, but got the e-mail returned with an undeliverable error message. sigh. Matthew Grove Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted September 12, 2011 Report Share Posted September 12, 2011 Shoot that error over to me if you would, interested in seeing it (nathan@wyrd-games.net). The account works (just tested it) and there shouldn't be anything bouncing or going to error. Quote Link to comment Share on other sites More sharing options...
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