Mage Posted July 18, 2014 Report Share Posted July 18, 2014 Hello all, I wasn't sure where to post this, but I had a mispack some time ago. I got in touch with the mispack service who sent me out a replacement. The part was incorrect, they sent me another wrong part (incorrect sword arm in the metal lucius set for the guild guard sculpt unique to that set). This replacement took a long, long time to arrive. Between March 5th and 7th I messaged a customer care worker who asked me to send all the information again. I did that and heard nothing back and got no replacement. I sent another email about it on the 8th of July and received no answer. I don't want to be that guy, and know the company has limited staff and kickstarter campaigns to work on, but I am very let down by this. Quote Link to comment Share on other sites More sharing options...
i_was_like_you Posted July 19, 2014 Report Share Posted July 19, 2014 Resubmit the mispack form, with pictures, again? Or contact them via:http://wyrd-games.net/community/index.php?app=nexus&module=support§ion=new With the Kickstarter snafu and the road to Gencon, unfortunately, they're stretched pretty thin, but Wyrd is top notch when it comes to replacing missing pieces, even if sometimes there are a few delays. Don't be dismayed. Quote Link to comment Share on other sites More sharing options...
Carasz Posted July 19, 2014 Report Share Posted July 19, 2014 I don't think you have to worry. As has been said, they're usually very nice at Wyrd. Might not be the quickest support, might not always get any confirmations (mostly not at all) but in the end it gets done. Quote Link to comment Share on other sites More sharing options...
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