RumbleMunkey Posted September 16, 2015 Report Share Posted September 16, 2015 Hello all,I know this is likely not the place to post such things, but I was hoping to get some advice and/or help from the good folks here. I'm new to Malifaux and ordered my first batch of stuff. Unfortunately, the sprue for my box of Bayou gremlins was broken in half, with damage to some of the pieces. I submitted a claim and follow up email and received immediate help. However, it's been at least three days since I last heard from them, and I've received no updates. Does anyone have a recommendation of who I can contact? I've sent an email asking about the status of my claim to customer service, but I haven't gotten a response. Any and all help would be much appreciated.Thanks! Quote Link to comment Share on other sites More sharing options...
Victoria Posted September 16, 2015 Report Share Posted September 16, 2015 They are usually pretty quick. My advice is just to wait, if they get too many emails it just bogs them down. Quote Link to comment Share on other sites More sharing options...
El_Commi Posted September 18, 2015 Report Share Posted September 18, 2015 I ended up with a faulty book. I contacted them and it took about a week or so for the first response (It was just after Gencon, so they were busy).After the first response they advised they would get back to me once the gencon stuff was done.I got an email 3 days later with a tracking number. I think the parcel arrived 2-3 days after that. (Impressive considering I'm in N. Ireland.)My advice is to wait a few days and see. They were reasonably fast dealing with me. Quote Link to comment Share on other sites More sharing options...
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