I'm very sorry if this thread is under the wrong forum category. A week ago I bought 2 Fate Decks, a copy of the small rulebook, a Lady Justice box, and the Nicodem box. My Lady Justice box was perfect, everything packed nicely, nothing was warped, broken, etc.. My Nicodem box on the other hand came with 2 Nicodem, 1 Mortimer, and 0 Samurai Punk Zombies. I sent a message to Wyrd explaining my problem, received a response asking for information like who packed my box, and address, etc...
I sent of several pictures and the rest of the information that was requested. I haven't heard anything for 2-3 days, and I'm a little concerned that I haven't heard anything from the company. Is this normal? Or is Wyrd just a little overloaded at the moment, and my little 'ole email will be handled when they get to it?
tl;dr: Whats the standard turnaround time on customer service issues.
P.S. If this is in the wrong forum, please move it I won't mind (It just said miniature matters, and was talking about miniature companies)...