Nathan Caroland

We'll see if we can bring it up to at least a D+.

We've already acknowledged that the product didn't get to the west coast in the time frame we expected. It's the midwest on over that is currently at issue. 

Eh, it'll be updated next week - didn't dare make the fellas work their weekend (we're a Monday - Thursday group) to get it finished up.

You're not the only one frustrated.

To be fair quite a few of the distributors under estimated what their sells would be. We're already hearing of allocations and we've also got several restocks. 

There was a delay in shipping as stated with the water main outback but other than the West coast which we were surprised about anyway because apparently it was shipped from hub to hub before it went to the warehouse, everyone should have gotten it and more than enough time.

Alliance Midwest quite bluntly it was bad timing because they were refurbishing and resetting up their warehouse they made no information available to us about that at all until after the fact.

I'll put it this way - the fact that the UK has gotten their product and to the stores when everything was sent out at the same time tells you where some of the issues are.

So yes things have been smoother absolutely, but it's a bevy b******* at this point. At the end of the day everybody is going to point one way or another - we're just going to focus on making the game and getting it out to everybody and hopefully things will smooth out.

While we cannot control what every distributor does or how they process inventory we will work with everyone and do our best to improve the practices and make certain product getss to where it needs to be.

Most certainly! Thank you for reminding us. When I'm not on. Mobile we'll sort.

Welp, we'll give them a gentle 'told ya so' and an order form.

Didn't look far.

Nope - we sent out boatloads of the product. Of course, considering the number of distributors coming back saying 'we under estimated our sales' and reordering, I wouldn't be surprised if the distributor themselves ran out and didn't allocate. 

Who is the distributor?

If they are picking up their product from Alliance Midwest, that would be entirely on them (last week, and this week, they are rearranging their warehouse and structuring). If it's someone else (ACD, etc), shouldn't be an issue in the least. 

Honestly cheaper to buy the cards vs printer ink for all that. Just my opinion.

Rome.... something, something....

They've got it - whether they have sent it out or not is another thing. If you're store is getting it through Alliance Midwest - read here.

Few months, but who is counting....

Water main broke behind the warehouse, not in it, whole backside of area was torn up and reworked, mostly in another building.

Everything shipped last week. If it's direct, should be there already. If it's with a distributors freight forwarder, it's on their timeframe now.

Rules and PDF cards will be available shortly.

2 hours ago, oistene said:

Super happy to hear about the PDFs! 

Not quite as happy about the app, though there are fan made apps that can tide me other. I hope that Bad Things Happen-users at least can get a little discount, and not have to buy it all from scratch.

As stated, it's free. No purchase in the least, nor in-app purchases.

Not allowed.

3 minutes ago, retnab said:

Thanks for the heads up, it is appreciated. Just to confirm, that promo is for purchases made starting July, not June?

June 28th, thank you for catching. 

Distributors carry a wide range of product to ensure retailers purchase with them - most retailers don't even have the capacity to pick up even one of everything that the distributor is offering, thus it isn't, and shouldn't be, an issue for a store to pick up something from here and there, even if they don't carry the line properly. Thus, the special order.

26 minutes ago, yool1981 said:

Special orders are a great idea and thx a lot for that.

However, please kindly note that in some parts of Europe (France in my situation), the number of LGS distributing Wyrd's products is low (and has dropped during M2E for reasons that are entirely another topic). Some still provide the ordering service to customers but without any stock in the shop and without advertizing (it is akeen to ask for a favour from them to order Wyrd products). Needless to say that a special order will cost them a lot in shipping costs unless I misunderstood something about how it will work (so I guess it will cost the final customer a lot in the end).

So it seems that, unless I misunderstood, many European customers will have to go through Wyrd's webstore to get the special orders. Unfortunately, Wyrd provides one of the highest shipping costs I have encountered on US webstores.

So, although the commercial gesture of special orders is thoughtful and nice, I am worried it will in practice be only available to US customers or EU customers with active communities nearby that will make grouping orders to share the pain (quickly a logistic hell in my experience).

Not really sure how it costs any more than what they would normally pay.

Retailer makes his orders from a distributor. Most distributors will offer free shipping to the retailer if they order over X amount - which is how most distributors get, and retain, loyal retailers. If they are putting in monthly orders for other items, it is little to no additional issue for them to put in a special order with a distributor that carries our line of product.

At that point, the distributor sends us his bi-weekly or monthly ordering, depending on who/what and we send along the special order with their normal restocks and new releases. From there the distributor just sends it out to the retailer with their next order, or if there is a hurry, that retailer makes a decision to ship and pay. 

It's rather straight forward.

I understand your concerns, and if I could amazon everything overnight, sure - but there really shouldn't be any issues with a retailer getting product from a distributor he orders from on a regular basis. 

55 minutes ago, Davie said:

thanks for the feedback and the insight.

I hope I didnt come across as rude or anything. I'm just mildly frustrated

I guess I have to focus on the retailer(s)

Not rude in the least and can understand the frustration. Rather you ask than assume we're just being asshats for the sake of it.

Pretty much Kyle and Adran hit it. 

It is available to the retailers to put special orders in through their distributor - who then get it in with their next shipment from us and then onto the retailer. It is available, whether they choose to take advantage of it is upon them, we can't exactly waltz in and say 'you will do'. Frankly I'm a bit surprised that a retailer wouldn't be willing to put in a special order for their customers, but I'm certainly not going to be the one to tell them how to run their business either.

As for listing retailers, that's like herding cats. One day its there, another its not, shelf space gets prioritized elsewhere, businesses come and go ... and I'm certainly not dedicating someone to just chase down every single possible retailer world-wide on the off chance. 

I expect online retailers are not going to use this option for multiple reasons, also a reason why brick and mortar retailers are so important to the gaming communities.