Dankster12

haha, if you cant get back to someone who isnt pleased within a week, its amazing they got this buisness off the ground. I also sent them a message a month or so ago about a different issue, and still have had no reply (so there goes your GenCon excuses). I run a buisness, my girl is a sales director at a huge resort, we both know a thing or two about customer service. Waiting a week at least shows you dont care, regardless of what THEY have going on in they're company (which by the way is not even remotely my problem.)

I grabbed a couple blisters from my local LGS last week, and when I got home I realized that the Raphael LaCroix only included the head/gun spur, base, and stat card......but missing the actual mini itself!!I immeaditly called my LGS and they told me to contact wyrd. I sent them a message a week ago, and still no reply! Has anyone else had this problem? Should we just assume they they are too small of a company to be concerned with customer satasifaction?