Yeah virgin do take the piss a bit a couple of years ago was with them had nothing but problems from the install phone never worked set box would go on and off tinternet worked half the time,So phone them up too complain get told can have a mths worth of movies for free so me and the missus watch as many as we can end of the mth bill comes through to oyur shock £450 phone them up to ask why seen as though we were entitled to movies free for a mth.Woman on the phone says "Noone has accessed your acount file since it was set up and we have no information relating to you being entitled to free movies for a mth" we went ballistic in the end never payed them as we werent being ripped off by them blood suckers