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Issue with card downloaded through Wifi


Bebert

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It seems that something wrong is happening for me on the mobile App when connecting in Wifi.

Indeed, I noticed few days ago that I was no more able to see a card preview. Instead of the card preview, I may only have a black screen.

So I tried to reinstall the app, empty app data but after doing this, all cards were gone and balck. So I tried to empty data and download cards anew but without improvement.

As I was trying to find a solution, I noticed that I was able to download the preview cards only when not connected in Wifi but using mobile data. So I switched download option to “On-Demand”. Nevertheless, once an attempt to download a card failed – using Wifi - it seems that I have a black preview that will never be fixed. The application seems to consider the card preview has been already downloaded and will not try again. The refresh button (arrow) has no effect here. 

So I had to empty again the application data and download cards anew in order to fix the issue. But should I tried to see a card not yet downloaded, if I am connected in Wifi, I will have the issue again. In the end, I tried to download all cards using mobile data but few days after it seems that something is wrong again and I have some new card available to download. All of this is very consuming for my mobile data.

It would help me if there was a mechanism to prevent this issue from happening or at least allowing to recover the situation. I think that when a card download failed, it would help if I may force a card to be newly downloaded after having disabled the wifi  (with the refresh button). 

Thank you

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