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Disappointed with Wyrd sales team


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I am writing on the forum to let you guys know how Wyrd has been dealing with an error they've made in a shipment that was made before Christmas. There was a mistake in the shipment and I paid for figurines that were not included in the package. Ever since, I've tried contacting them by phone or email and after more than a month still haven't received any feedback from them.

This is really disappointing to see that Wyrd doesn't really follow through with their mistakes and try to correct them...

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Hi JGauth, 

You're right. It is disappointing, and again I am sorry for dropping the ball on that one. You did the right thing in reaching out a second time to figure out how to resolve this, and the fulfillment team and I are working to ensure a speedy solution for you. We try our best to follow up, and we always appreciate reminders to be our best. 

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This same situation has been happening to me and I have no idea what to do about it. I was sent the wrong model and had a model missing. I was notified that one model was not available and asked to respond with what I would replace it with. I replied within the deadline, but got no response. I assumed the default option would happen due to the lack of response, but when I got my models there was no replacement and to make things worse I was given the wrong model for one of my other choices. I tried to e-mail the person who initially contacted me from Wyrd a week ago, but I still get no reply. I don't want to make too much of a fuss because I love Wyrd and Malifaux; mostly I just wanted a response to my issue but I've been ignored so far.

 

I have pics of the e-mails and haven't opened or assembled anything from the shipment yet. What should I do?

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On 2/1/2020 at 12:48 AM, Weremarshall said:

This same situation has been happening to me and I have no idea what to do about it. I was sent the wrong model and had a model missing. I was notified that one model was not available and asked to respond with what I would replace it with. I replied within the deadline, but got no response. I assumed the default option would happen due to the lack of response, but when I got my models there was no replacement and to make things worse I was given the wrong model for one of my other choices. I tried to e-mail the person who initially contacted me from Wyrd a week ago, but I still get no reply. I don't want to make too much of a fuss because I love Wyrd and Malifaux; mostly I just wanted a response to my issue but I've been ignored so far.

 

I have pics of the e-mails and haven't opened or assembled anything from the shipment yet. What should I do?

If you haven't already, please reach out via our Contact Us page, and we'll get this figured out! 

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