Popular Post Lucidicide Posted November 27, 2017 Popular Post Report Share Posted November 27, 2017 Hey everyone! We got back to the office after a nice Thanksgiving break, cracked open the shipping boxes to start shipping out orders, and… uh oh. At some point in the manufacturing process, the Winter Wonderland models encountered some problems. Namely, the mold for the alternate Rasputina sculpt appears to have collapsed at some point during the manufacturing process. Instead of shipping out a damaged and inferior product, we’ve decided to save Christmas with a replacement sculpt. The Snow Storm, Ice Gamin, and Wendigo in the Winter Wonderland box will still be made of plastic, but Rasputina herself will be remolded in high quality resin. This will, unfortunately, result in a delay of around two to three weeks in shipping out any order that contains one or more Winter Wonderland boxes (everything should still be shipped before the holidays). To apologize for this inconvenience, we’ve decided to dip into our own Christmas stocking and increase the size of the Winter Wonderland box. Now, every copy of the Winter Wonderland box will also include a resin Killer Tree (which counts as an Ice Golem). This addition will increase the retail cost of the Winter Wonderland box (a total value of over $100), but if you ordered (or decide to order) the Winter Wonderland box during our Black Friday sale, the price will not change! If you would prefer to simply have the cost of your Winter Wonderland box refunded, that is also an option. We'll be reaching out to everyone who ordered the box to inform them of the changes, and they can let us know if they'd prefer a refund (or they can contact customer service via our Contact Us form). Oh, and rest assured, these refunds will not negatively impact the number of Vintage Masters you receive with your order. If you still want the Winter Wonderland set but want the rest of your order more quickly, we recommend that you ask for a refund on your current Winter Wonderland box(es) and then place a new order including just the Winter Wonderland box. This will result in another set of shipping fees, of course, but it will ensure that you still get all of your other items in a timely manner. If you have any further questions, please let us know, or stop on by our forum. 9 2 Quote Link to comment Share on other sites More sharing options...
trikk Posted November 27, 2017 Report Share Posted November 27, 2017 Man, I would have ordered this box if it had the Killer Christmas Tree during the sale Quote Link to comment Share on other sites More sharing options...
Mason Posted November 27, 2017 Report Share Posted November 27, 2017 Just now, trikk said: Man, I would have ordered this box if it had the Killer Christmas Tree during the sale You still can order it! 1 Quote Link to comment Share on other sites More sharing options...
trikk Posted November 27, 2017 Report Share Posted November 27, 2017 2 minutes ago, Mason said: You still can order it! I hate you! Ordered! Enjoy my money! 6 Quote Link to comment Share on other sites More sharing options...
Squirrelich Posted November 27, 2017 Report Share Posted November 27, 2017 Thank you Wyrd. For being honest, and for fixing the issue. We love you 3 Quote Link to comment Share on other sites More sharing options...
MetaphoricDragn Posted November 27, 2017 Report Share Posted November 27, 2017 That is an awesome tree, and definitely makes this set more tempting. I don't think my wallet can take another hit though x.x I'm morbidly curious to see these collapsed and deformed Rasputinas now though >_> 1 1 Quote Link to comment Share on other sites More sharing options...
retnab Posted November 27, 2017 Report Share Posted November 27, 2017 Well it's a shame it happened but this sounds like a pretty sweet deal in the end for me! guess i'll just have to buy more swag this year to say thanks for the free model lol Quote Link to comment Share on other sites More sharing options...
Lucidicide Posted November 27, 2017 Author Report Share Posted November 27, 2017 4 minutes ago, trikk said: I hate you! Ordered! Enjoy my money! Mwhahahahaha. MWHAHAHAHAHA 4 2 Quote Link to comment Share on other sites More sharing options...
Lokibri Posted November 27, 2017 Report Share Posted November 27, 2017 Is there any chance to add it to an existing order? Because i spent like over 500$ and would add another box of Raspy. See you in the Bayou Quote Link to comment Share on other sites More sharing options...
Stonewall78 Posted November 27, 2017 Report Share Posted November 27, 2017 That tree really adds some bark to its bite! Will the collapsible raspy still be on the sprews to mess around with? Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 27, 2017 Report Share Posted November 27, 2017 Contact customer service. Normally it would cause a delay in the processing of your order as someone has to change things up, but in this case ... not so much an issue due to said delay already happening. 1 1 Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 27, 2017 Report Share Posted November 27, 2017 Just now, Stonewall78 said: That tree really adds some bark to its bite! Will the collapsible raspy still be on the sprews to mess around with? Nope. Quote Link to comment Share on other sites More sharing options...
Stonewall78 Posted November 27, 2017 Report Share Posted November 27, 2017 1 minute ago, Nathan Caroland said: Nope. Fair enough, don't want sub quality items out here. I am guessing the tree was the model hinted at that originally didn't work out in time? Quote Link to comment Share on other sites More sharing options...
Lokibri Posted November 27, 2017 Report Share Posted November 27, 2017 5 minutes ago, Nathan Caroland said: Contact customer service. Normally it would cause a delay in the processing of your order as someone has to change things up, but in this case ... not so much an issue due to said delay already happening. Okay, thank you Nathan :). Otherwise i would have to cancel my complete order and order it totally new, but that would be waaaay too complicated and most models are already out of stock. Greetings, Lokibri. Quote Link to comment Share on other sites More sharing options...
Myyrä Posted November 27, 2017 Report Share Posted November 27, 2017 I'm used to getting my Black Friday orders in February, so what's a few more weeks? 4 Quote Link to comment Share on other sites More sharing options...
twilightmikasa Posted November 27, 2017 Report Share Posted November 27, 2017 Yeeeaaahhhh. I was going to order it yesterday and I’m glad I waited! I think I have enough Rasputina crews (original metal, new plastic, translucent blue, and now a Christmas themed one). Also, thank you for having an Apple Pay option! Makes it so much easier to pay for things. Aaron, you are awesome. 1 Quote Link to comment Share on other sites More sharing options...
dancater Posted November 27, 2017 Report Share Posted November 27, 2017 Well that makes things complicated, pity that problem occurred but glad you guys noticed it, stepped in and moved to solve it in the most satisfactory way possible. Sad we're getting a Resin Raspy instead of plastic as I prefer the plastic for a whole host of reasons but understand the problem and feel more than adequately compensated by the inclusion of the Killer-Tree (Ice Golem) which actually directly solves one of my earlier comments about Winter Wonderland, that I was sad it did not include a new Ice Golem sculpt as that would now be really useful with the summoning Raspy build. Problem in a round about and tortured way solved. As to the extra wait for shipping, frustrating but not world ending, hopefully no delay in the estimates for the resin casting and I imagine all the WW packages will literally be packed and ready for the late coming mini's so once it gets to the time things will proceed pretty quickly. Really hope you folks at Wyrd have some sort of contractual coverage and/or insurance on this issue. Sounds like it was not your fault but a contractor issue and I'm hoping that its just an embarrassment and apology for Wyrd and not a big financial hit as well. Thanks for the prompt information, thanks for the open admission of the error and thanks for clearing explaining what the impact will be and how you plan to compensate us for the issue. Much appreciated, a real measure of good service is how one deals with the occasional unforeseen disaster. I'm satisfied and hope to be pleased when my mini's arrive with included man-eating Christmas Tree in (hopefully) early 2018. Quote Link to comment Share on other sites More sharing options...
easily_mused Posted November 27, 2017 Report Share Posted November 27, 2017 I kinda want to see how she looks all melty too 3 Quote Link to comment Share on other sites More sharing options...
Squirrelich Posted November 27, 2017 Report Share Posted November 27, 2017 Do you want to see it before or after Wyrd vents it's frustration on the defective models? 1 Quote Link to comment Share on other sites More sharing options...
Hound Grey Posted November 27, 2017 Report Share Posted November 27, 2017 Thanks to the tree i now have orderd one XD Quote Link to comment Share on other sites More sharing options...
gribble Posted November 28, 2017 Report Share Posted November 28, 2017 Wow, that really sucks for you guys, but thanks a heap for going above and beyond to make it right for us! Quote Link to comment Share on other sites More sharing options...
Durza Posted November 28, 2017 Report Share Posted November 28, 2017 7 hours ago, Nathan Caroland said: Nope. Can we they're a couple of bucks at you for a deformed Raspy or are they too unrecognizable? 1 Quote Link to comment Share on other sites More sharing options...
dancater Posted November 28, 2017 Report Share Posted November 28, 2017 My thinking legally is that Wyrd cannot use the melted alt-Raspy in any way. Hopefully they have either contractual or insurance options, maybe both, and if they pursue either on the basis of the Raspy-WW-alts being defective then this includes an obligation to dispose of the defective models or return them to the manufacturer for recycling. To in any form or fashion release or profit from the model would void this recourse. In addition it would be a nightmare to include the defective model and then have certain people 'using' that model and be in a situation where people are asking Wyrd about the availability of a defective piece. So while I could be wrong I very much doubt that Wyrd in any way can risk the complications of doing anything with melted-Raspy beyond disposal. 2 Quote Link to comment Share on other sites More sharing options...
Myyrä Posted November 28, 2017 Report Share Posted November 28, 2017 @Kimberly Am I correct to assume that I do not need to react to the e-mail in any way if I'm just happy to wait for my order to get here eventually? 1 Quote Link to comment Share on other sites More sharing options...
Chou Posted November 28, 2017 Report Share Posted November 28, 2017 Thanks for the heads up, and thanks for taking care of the matter in such a classy way. Not only do we get a high quality model instead of a "Ups, sorry" that we get a new sweet model, can't wait to see the render! Quote Link to comment Share on other sites More sharing options...
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