doubledragon Posted September 15, 2016 Report Share Posted September 15, 2016 Hi guys, I sent some Guilders into Wyrd, which according to my tracking number, arrived at their offices on Monday (3 days ago). I haven't received any emails from Wyrd regarding them receiving and processing the Guilders. I emailed Wyrd asking if they received them. Their response was they'll send me an email once they've received them and processed them. I have not received any email of the sort. I was just wondering if any of you can advise as to how long this process usually takes? Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted September 15, 2016 Report Share Posted September 15, 2016 We're stealing the guilders and not sending you anything .. Or .. we're fairly freaky busy and they'll get sorted every few days. I know they were working on them this afternoon and likely tomorrow. 5 Quote Link to comment Share on other sites More sharing options...
Kirby Posted September 16, 2016 Report Share Posted September 16, 2016 Thanks for the update! I know I was a bit concerned as well, was just scared they got lost in the mail or something. Busy is good! Lost mail is bad. Quote Link to comment Share on other sites More sharing options...
doubledragon Posted September 16, 2016 Author Report Share Posted September 16, 2016 Thanks guys! Confirmation email received! As Kirby said, I was also just worried my precious guilders got lost in the mail. Quote Link to comment Share on other sites More sharing options...
Kirby Posted September 16, 2016 Report Share Posted September 16, 2016 Likewise, received confirmation! Yay Wyrd! Quote Link to comment Share on other sites More sharing options...
Popular Post Nathan Caroland Posted September 16, 2016 Popular Post Report Share Posted September 16, 2016 Yeah, well that being said, a post will be coming through later today from Aaron and on the site. A fair few of you feel that putting it in a thin envelope is just fine - and then they arrive here torn and without the poker chips within them as they tear up in transit. I've allowed a half dozen that it has happened to this last week to go through, but NO MORE. It is up to you to make certain it is packaged well enough to get here. The postal system does NOT give a shit about your packages or envelopes, and they will get worn, wet, tossed around, caught in machines, dropped, stepped on, and then popped back into the system, and in that time, tore up and a 'sorry' sticker slapped on the side of it. I suggest a small box if you have a fair number of them. Otherwise, upgrade to a padded envelope as those are put together a bit better. I fully expect folks not to listen to me, but when folks start getting told next week 'sorry, nothing was inside the package' and get tore up about is and curse me, I'm going to point back to this and an official message put on the site and give you my best 'so sorry'. 11 Quote Link to comment Share on other sites More sharing options...
Artiee Posted September 16, 2016 Report Share Posted September 16, 2016 Mine was padded. With the Sorry note.. I would include a Pic of the damaged envelope. Quote Link to comment Share on other sites More sharing options...
Nosilloc Posted September 16, 2016 Report Share Posted September 16, 2016 I sent a missing piece request right before gencon. I assume these are also backed up? Not heckling, I just always worry I sent a request wrong... Quote Link to comment Share on other sites More sharing options...
Lucidicide Posted September 16, 2016 Report Share Posted September 16, 2016 29 minutes ago, Nosilloc said: I sent a missing piece request right before gencon. I assume these are also backed up? Not heckling, I just always worry I sent a request wrong... There had been a hiccup in the system at one point right before GenCon, so if you haven't heard it was almost definitely caught in that. I'd resubmit, and I apologize for the hassle! 1 Quote Link to comment Share on other sites More sharing options...
DXXXVIII Posted January 11, 2017 Report Share Posted January 11, 2017 I'm from Frankfurt Germany and I did send Guilders to Wyrd for that beautyfull Hamelin Send them @ 04.11.16 and im getting a bit nervous that i might have made some errors of i dontknowwhat that made them disappear on their journey of the postal-service-way. :-/ Plz tell me that all's ok and being prepared and that im just too eager. Quote Link to comment Share on other sites More sharing options...
Keith Robinson Posted January 17, 2017 Report Share Posted January 17, 2017 On 11/01/2017 at 10:23 PM, DXXXVIII said: I'm from Frankfurt Germany and I did send Guilders to Wyrd for that beautyfull Hamelin Send them @ 04.11.16 and im getting a bit nervous that i might have made some errors of i dontknowwhat that made them disappear on their journey of the postal-service-way. :-/ Plz tell me that all's ok and being prepared and that im just too eager. I recently sent guilders from the UK and it took around 1 month all in - from posting to getting the figure. And that was right over the Christmas period (think I sent the guilders off mid-December and received my figure this week). On an entirely unrelated note @Nathan Caroland @Aaron: how often do the figures in the guilders program change, if at all? I have a bunch of guilders, but there's only one other figure I'd like, so just wondering what is the likelihood of having something to buy with them any time soon? Also, any plans on adding the foil cards to the guilders program - or is that just wishful thinking on my part? Quote Link to comment Share on other sites More sharing options...
Lucidicide Posted January 17, 2017 Report Share Posted January 17, 2017 I can't tell you what or when things will change, only that they definitely will. Sorry! 1 Quote Link to comment Share on other sites More sharing options...
Artiee Posted January 17, 2017 Report Share Posted January 17, 2017 On 1/11/2017 at 5:23 PM, DXXXVIII said: I'm from Frankfurt Germany and I did send Guilders to Wyrd for that beautyfull Hamelin Send them @ 04.11.16 and im getting a bit nervous that i might have made some errors of i dontknowwhat that made them disappear on their journey of the postal-service-way. :-/ Plz tell me that all's ok and being prepared and that im just too eager. Just so it's right. Did you send them on April 11th, 2016 or Nov 4th 2016? Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted January 17, 2017 Report Share Posted January 17, 2017 We'll update the Guilder program with other miniatures in the future, but it's realistically likely to be a good six months or so due to scheduling of multiple projects right now. If y'all have suggestions of what you would like to see in there, holler, can't say I'll actually follow said suggestions, but we'll listen (actually, I'll ask Aaron, listen, because honestly it's hit or miss if I follow back up on a thread in time to catch it). 1 Quote Link to comment Share on other sites More sharing options...
Artiee Posted January 17, 2017 Report Share Posted January 17, 2017 3 hours ago, Nathan Caroland said: We'll update the Guilder program with other miniatures in the future, but it's realistically likely to be a good six months or so due to scheduling of multiple projects right now. That is a honestly real bummer. It is understandable. Quote Link to comment Share on other sites More sharing options...
DXXXVIII Posted January 18, 2017 Report Share Posted January 18, 2017 I sent them on 04.november.2016 And according to my Postal service they arrived at their destination at 20.november.2016 I even made sure to pack them in a anti-freeze-zipp-bag which i put into an paperenvelope pimped with A LOT o duct tape... Hmmm... Seems like they disappearde. ill have to try again once i get 5 new guilders. Quote Link to comment Share on other sites More sharing options...
Keith Robinson Posted January 18, 2017 Report Share Posted January 18, 2017 16 hours ago, Nathan Caroland said: We'll update the Guilder program with other miniatures in the future, but it's realistically likely to be a good six months or so due to scheduling of multiple projects right now. If y'all have suggestions of what you would like to see in there, holler, can't say I'll actually follow said suggestions, but we'll listen (actually, I'll ask Aaron, listen, because honestly it's hit or miss if I follow back up on a thread in time to catch it). @Nathan Caroland @Aaron Well, I mentioned it above, but as well as alt models, I'd really like to see the foil cards made available through the guilders programme. The reason is that it is really difficult for those of us who go to tournaments but aren't the ones who get on the podium to get hold of these, and because I live outside of the US it's difficult to trade for them. Anyway, I thought it might just be a good idea to make them available to those happy to pay guilders for them. This might also be something you could do relatively easily and quickly to perk up the programme n the interim, while we are waiting for new models. Other things you might consider would be LE decks, maybe even LE scheme markers and other tokens. Having a variety of stuff for people to choose from would be very nice Anyway, thanks for the update! 4 Quote Link to comment Share on other sites More sharing options...
JayseN Posted January 18, 2017 Report Share Posted January 18, 2017 Has the Misaki vintage card been updated, or is it on the list for later? 1 Quote Link to comment Share on other sites More sharing options...
Von Woozle Posted January 21, 2017 Report Share Posted January 21, 2017 On 17/01/2017 at 7:49 PM, Artiee said: That is a honestly real bummer. It is understandable. Another 6 months really? Sorry to be negative, but if that really is the case then I think you should review the system or put some of the other limited models on the guilder program. 1 Quote Link to comment Share on other sites More sharing options...
JayseN Posted January 21, 2017 Report Share Posted January 21, 2017 4 hours ago, Von Woozle said: Another 6 months really? Sorry to be negative, but if that really is the case then I think you should review the system or put some of the other limited models on the guilder program. Not everyone is in an area where they can accrue large amounts of guilders to redeem, so I don't see them updating it once a year to be a huge issue. Other than paying for shipping its more free stuff. I'm sitting on $35 of them and couldn't care less if it takes that long to put more things up Quote Link to comment Share on other sites More sharing options...
DXXXVIII Posted January 23, 2017 Report Share Posted January 23, 2017 Btw. is there a way to contact support considering guilders and minatures? I hope im ot annoying >.< Quote Link to comment Share on other sites More sharing options...
koronuslight Posted February 22, 2017 Report Share Posted February 22, 2017 On 1/18/2017 at 3:45 AM, Keith Robinson said: @Nathan Caroland @Aaron Well, I mentioned it above, but as well as alt models, I'd really like to see the foil cards made available through the guilders programme. The reason is that it is really difficult for those of us who go to tournaments but aren't the ones who get on the podium to get hold of these, and because I live outside of the US it's difficult to trade for them. Anyway, I thought it might just be a good idea to make them available to those happy to pay guilders for them. This might also be something you could do relatively easily and quickly to perk up the programme n the interim, while we are waiting for new models. Other things you might consider would be LE decks, maybe even LE scheme markers and other tokens. Having a variety of stuff for people to choose from would be very nice Anyway, thanks for the update! Seconded. Quote Link to comment Share on other sites More sharing options...
Saduhem Posted February 23, 2017 Report Share Posted February 23, 2017 +1 For The "Foil" cards in the guilder store Quote Link to comment Share on other sites More sharing options...
psychogeek Posted February 23, 2017 Report Share Posted February 23, 2017 On 1/23/2017 at 0:59 PM, DXXXVIII said: Btw. is there a way to contact support considering guilders and minatures? I hope im ot annoying >.< You can email either office.assistant@wyrd-games.net or myself at hobby.assistant@wyrd-games.net. Quote Link to comment Share on other sites More sharing options...
DXXXVIII Posted February 23, 2017 Report Share Posted February 23, 2017 I allready ha the honor, you helped me allready out. Hes assembled, painted and won his first game, thanks alot again brian 1 Quote Link to comment Share on other sites More sharing options...
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