DrEvilmonki Posted June 28, 2016 Report Share Posted June 28, 2016 Howdie hoedie I just got a pack of Ice Gamin and the two holding the icicles are mis-cast. One has middle of one arm missing and no icicle in the hand while the other has stumps instead of hands and the icicle isn't formed. Am I best going back to LGS to remedy or talk to WYRD directly (privateer press for example prefer to sort out this stuff rather than leave it to stores). Can you let me know which you prefer. Thanks Barry Quote Link to comment Share on other sites More sharing options...
Adran Posted June 28, 2016 Report Share Posted June 28, 2016 Try looking here 1 Quote Link to comment Share on other sites More sharing options...
DrEvilmonki Posted June 28, 2016 Author Report Share Posted June 28, 2016 39 minutes ago, Adran said: Try looking here Ah that would have helped except I am pretty sure that is dealing with direct from WYRD shipments, not where I bought from a local game shop (feel free to correct me if I am wrong) Quote Link to comment Share on other sites More sharing options...
Myyrä Posted June 28, 2016 Report Share Posted June 28, 2016 They have replaced missing parts for the kits I have bougth elsewhere as well. I believe that's just cutting out the middle man. The store you bought the item from would have to contact Wyrd for replacement either way. Quote Link to comment Share on other sites More sharing options...
Adran Posted June 28, 2016 Report Share Posted June 28, 2016 Nothing in it suggests its only stuff ordered directly from them. I've used it regardless of where I bought my stuff. Quote Link to comment Share on other sites More sharing options...
Mason Posted June 28, 2016 Report Share Posted June 28, 2016 If it's our part, we'll replace it, no matter which store you bought it from. Just contact Customer Service using the link above. 3 Quote Link to comment Share on other sites More sharing options...
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