Myyrä Posted June 4, 2015 Report Share Posted June 4, 2015 After the transition to the new web store, USPS has disappeared as a delivery option to Finland and we are only left with FedEx. I don't have anything against FedEx per se, but I'm not too eager to pay 50$ for postage for one crew box. Is it possible to get the USPS delivery back? 1 Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 4, 2015 Report Share Posted June 4, 2015 I've tried to ask this also and would like to get something on this. As the prices are really really steep atm. Quote Link to comment Share on other sites More sharing options...
Demonn Agram Posted June 4, 2015 Report Share Posted June 4, 2015 I agree. 56USD for the cheapest option to ship a single crew box to Europe is extremely steep. paying shipping more than the actual product is never good Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 4, 2015 Report Share Posted June 4, 2015 Is this a planned decision or just missing from the store options at the moment is probably my question? Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted June 5, 2015 Report Share Posted June 5, 2015 Sent in a request via the postal service and our web software to see what the deal is and see if we can't sort that for you. That being said, I went to the online tools section of the USPS and put in some addresses in Finland from you fellas and they were still hitting the $50 mark cost wise after putting in box and weight dimensions of a 'test order'. Not sure what the postal service has against you Fins, but they certainly want a goodly bit to ship to you. Quote Link to comment Share on other sites More sharing options...
J_D Posted June 5, 2015 Report Share Posted June 5, 2015 Don't feel bad Nathan, here in Aus our own postal system hates us. Apparently $15 to send a parcel up to 3kg is a 'bargain' or better yet, how about 70c (soon to be 90c) just to send a letter... Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 5, 2015 Report Share Posted June 5, 2015 Thanks for looking into it Nathan. It seems pretty brutal to pay the same price for shipping as it does for a crew box. Quote Link to comment Share on other sites More sharing options...
MasterDisaster Posted June 5, 2015 Report Share Posted June 5, 2015 Wow, even USPS want to stitch us up. I assume it works out at a similar rate to the UK. That's a little disheartening. Especially if Fedex or whoever then decide after the first $50 you need to be slapped with important taxes etc. Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 5, 2015 Report Share Posted June 5, 2015 Why the sudden bump though? Quote Link to comment Share on other sites More sharing options...
Myyrä Posted June 5, 2015 Author Report Share Posted June 5, 2015 Sent in a request via the postal service and our web software to see what the deal is and see if we can't sort that for you. That being said, I went to the online tools section of the USPS and put in some addresses in Finland from you fellas and they were still hitting the $50 mark cost wise after putting in box and weight dimensions of a 'test order'. Not sure what the postal service has against you Fins, but they certainly want a goodly bit to ship to you.Somehow we managed to get our orders for more reasonable prices earlier... I paid $12.75 for the shipping of my easter order just few months ago.Edit: The invoice says I paid for first class international package, if that information is of any help. 3 Quote Link to comment Share on other sites More sharing options...
MasterDisaster Posted June 5, 2015 Report Share Posted June 5, 2015 Somehow we managed to get our orders for more reasonable prices earlier... I paid $12.75 for the shipping of my easter order just few months ago. I call shenanigans on USPS! Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 5, 2015 Report Share Posted June 5, 2015 Somehow we managed to get our orders for more reasonable prices earlier... I paid $12.75 for the shipping of my easter order just few months ago. I have paid about the same for all my orders and they included more plastic combined with metals compared to what I tried to order now and the shipping is 5 times more. Quote Link to comment Share on other sites More sharing options...
Demonn Agram Posted June 5, 2015 Report Share Posted June 5, 2015 Somehow we managed to get our orders for more reasonable prices earlier... I paid $12.75 for the shipping of my easter order just few months ago. Edit: The invoice says I paid for first class international package, if that information is of any help. To Croatia it was somewhere in that neighbourhood... also, last night I putting adding 4 crew boxes in one order and it says it's too large a package and can not be shipped to Croatia.. Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 5, 2015 Report Share Posted June 5, 2015 To Croatia it was somewhere in that neighbourhood... also, last night I putting adding 4 crew boxes in one order and it says it's too large a package and can not be shipped to Croatia.. That is just sad. Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted June 5, 2015 Report Share Posted June 5, 2015 Honestly, have no clue. I can tell you that we haven't upped our price, banned anything, etc. I do know that we have had plenty of issue with the Russian Federation when it comes to Fedex, and that there have been a few issues with the postal system, but otherwise, no, no price hikes that I know of. Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 5, 2015 Report Share Posted June 5, 2015 Thank you very much Nathan for the swift response. Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted June 5, 2015 Report Share Posted June 5, 2015 From the web tech guys .. ---- Thanks for your patience! I escalated this to our advanced support team and the image seems to have resolved itself. To quote our support team: "The way our API integration works is we grab the rates USPS provides us for that time, so when the order was placed USPS didn't have rates to display. We are just the messenger of the rates that we are given." There must have been a temporary glitch with USPS as I'm now able to make a purchase with a Finnish address. 1 Quote Link to comment Share on other sites More sharing options...
Myyrä Posted June 5, 2015 Author Report Share Posted June 5, 2015 Yay, it's back to around $12. Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 5, 2015 Report Share Posted June 5, 2015 I was just about to go to sleep. Screw that! It's order time! 1 Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 5, 2015 Report Share Posted June 5, 2015 Aww.. My address is still 45$ Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted June 5, 2015 Report Share Posted June 5, 2015 Sorry guys - we're not inflating it artificially, etc .. Quote Link to comment Share on other sites More sharing options...
Myyrä Posted June 5, 2015 Author Report Share Posted June 5, 2015 Sorry guys - we're not inflating it artificially, etc ..It seems like it might be some sort of software bug or something, because I can get the cheap USPS delivery for some products (like single Hoffman box) and not for others (like single Izamu). It shouldn't be the size or weight of the box making the difference in this case. Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 6, 2015 Report Share Posted June 6, 2015 It seems like it might be some sort of software bug or something, because I can get the cheap USPS delivery for some products (like single Hoffman box) and not for others (like single Izamu). It shouldn't be the size or weight of the box making the difference in this case. That is weird. I've tried a few different address' and combinations of models but I seem to end up in 45$ shipping all the time. EDIT: Hoffman shows me the USPS option as well, but as soon as I try add some minions to it, Riflemen, Executioners, Nekima, etc it bumps up and USPS disappears. Quote Link to comment Share on other sites More sharing options...
zFiend Posted June 8, 2015 Report Share Posted June 8, 2015 Tried again today and the prices are still at the 45 mark. Quote Link to comment Share on other sites More sharing options...
MasterDisaster Posted June 9, 2015 Report Share Posted June 9, 2015 I checked today with a sample order for Mei Feng, Hoarcats and Willie and the USPS option was available and was only set at $18 for delivery to the UK. Have you guys checked today to see if it's sorted itself out for you? Quote Link to comment Share on other sites More sharing options...
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