Wyrd Office

While we cannot guarantee replacements for second-hand copies, feel free to send us some details through the general feedback form here:  https://www.wyrd-games.net/contact  and we'll see what we can work out.  At least please tell us what country it would be being shipped to and what token(s) you are missing.  

Hey Macbeth,

Please use the Damage/Mispack form on our contact us page here:  https://www.wyrd-games.net/contact  We'll get you sorted out!  (There will be no "packed by" sticker on a Fate deck, so you can just put n/a or none or something.)

The date got extended to the 15th of November!  Go with what's on the website.

Thanks for pointing out our discrepancy!  

1 hour ago, Ben said:

On your website, the end date is different : October 31 here, November 15 on the website. Which date is correct please ?

If either of you could give it a check to confirm, it's supposed to be fixed now.  

Thanks for reaching out to us on this.  We will be looking into it in a few hours.  Sorry for the trouble!

On 4/24/2022 at 8:40 AM, Da Git said:

Can we submit receipts for pre-orders for upcoming releases (e.g. Neverborn starter, upcoming title boxes)?

Yes.  If the item has been released or not doesn't matter.  If it's Wyrd product bought in such a way that it supports a local game store, we're for it.  Just make sure you have a paid receipt to photo/scan and you're good to go.

9 hours ago, Khormy said:

Is it alright to submit receipts from online stores (actual wargaming stores)? Nearest gaming store is about 2 hours drive away from where I live.

Yes, if it's the online storefront of a store with a physical location.  It does have to be someone's local game store.  It does not have to be local to you.

(I don't know the answer to Nosilloc's question, sorry.  I'm here for the paperwork, not the planning.)

Unfortunately no updates.  Or maybe not "unfortunately," since we've not had any bad news either.  We've all just got our fingers crossed that it'll be here on time for our regular release at the end of the month.  As soon as we have news, we'll be posting it.

On 2/17/2021 at 4:41 AM, EmeraldWeb said:

I still have no information about my "Kade and Candy", please contact with me
hadoukenpony@gmail.com

Hi there! Please reach out directly via the forms here: https://www.wyrd-games.net/contact We can get this sorted for you! 

Hi @Kusokurai! It would seem my response to your initial request got caught in a spam filter! Or maybe Waldo had something to do with it... either way, I'm happy to report that your promo models are on their way to you! It normally takes 4-6 weeks for international shipments via FIMS, but shouldn't be too much longer now

Just now, ashtroboy said:

Is there anyway to get Alt Kade and Alt Candy on their own as I don’t need anything apart from them 

They are available for sale here: https://giveusyourmoneypleasethankyou-wyrd.com/collections/featured-products/products/witches-and-woes-rotten-harvest-baby-kade-and-candy

Hey everybody! 

If Grumpus Waldo took a walk from your cart, never fear! We have had similar issues in the past and so have a process in place to ensure everyone with a qualifying order receives their 2020 Waldo! It won't appear on your original receipt, but again, if your order is >$100 before shipping, then we'll make sure to get that pesky imp in the box! 

We're here if you have questions, comments, or jokes!

1 minute ago, AlexDS said:

So... I pre-ordered the book today from my LGS hoping to get somewhat early access to it. But as I read in the promo it seems I acually have to have the physical book in the photo in order to get the digital PDF. Is that a correct interpretation?

You'll need confirmation of payment for pre-orders, although we are offering the book for sale right now during our Retail Therapy 2020 event!

We're happy to help! Let us know how he turns out!  

Bonjour! Hola! Guten tag! Ni hao! Kon'nichiwa!

We announced a while back the release of our 3E rules in a number of languages, including Español: https://www.wyrd-games.net/m3e-languages <--- This link also includes free Polish, Russian, Italian, German, French, and Japanese editions. 

We're working with translators to get cards finished in those languages as well, and if you have experience translating game rules like this, we encourage you to reach out! 

Hi @Maogrim! Apologies for missing this thread before! The best way to reach us is via our Contact page on our website. We have a form there where you can send us photos and the like so we can get issues like this resolved. You can also directly message me, or any of the other forum members with staff badges here if you have questions or comments!

Depending on where a player lives, a package might take a few days (Domestic-US) or up to 6 weeks (International), depending on carriers. This year, it's been taking a little longer in some parts thanks to the ongoing effects of the pandemic. 

Who's excited to get their hands on the Rotten Harvest Candy and Baby Kade? The 2020 Rotten Harvest LGS promo is now at an end, which means we've shipped out the promotional models, and some of you lucky Wyrdos may already have them sitting in your mailbox!

For the rest of you who sent in a submission, it may take up to 4-6 weeks for your model(s) to arrive depending on what part of the world you live in. As always, we're here to answer any questions you may have! 

Thanks for participating and supporting LGS's all over the world!

1 hour ago, Ozzac said:

Sorry, probably should have explained better, I have in mind to make an order on the wyrd online store, and I want to know if there are going to be both included in the order or not (it's over 150$ obviously)

Our webstore is not included in the LGS promotion. 

1 hour ago, Ozzac said:

Sorry, probably stupid question. Baby kade and Candy are only for store orders or also for online orders?

Hey there, @Ozzac, due to the pandemic, we are accepting receipts from webstores for companies that also have a storefront somewhere in the world, for this sale. 

On 9/18/2020 at 7:12 AM, Deep Sorrow said:

Does the whole amount need to be on one receipt, or can I submit multiple receipts that add up to the correct amount?   Also, do preorders count?

We accept multiple receipts totalling the minimum, so long as they are within the dates of a promotion and are itemized. Pre-orders must be paid for to count. 

For those concerned about exchange rates, we utilize the converter at XE.com when we get out-of-country receipts. You can double-check your local currency minimum there with the $75 USD minimum for one of the models, and $150 USD minimum for two. We're also here if you have any questions! 

That is a great question! For clarification, we'll be offering the following through August, so those can be ordered up till the last day of August: 

Order Initiates (x3) $27.00 - WYR23301-SO
Elijah Borgmann & Firebranded (x3) $32.00 - WYR23302-SO
Good Ol' Boy (x3) $27.00 - WYR23601-SO

You can order them via the links above or support your LGS by asking them to place an order using the WYR SKUs. 

As always, if you have any other questions, comments, concerns, or jokes, feel free to reach out via our Customer Support channels!

On 2/1/2020 at 12:48 AM, Weremarshall said:

This same situation has been happening to me and I have no idea what to do about it. I was sent the wrong model and had a model missing. I was notified that one model was not available and asked to respond with what I would replace it with. I replied within the deadline, but got no response. I assumed the default option would happen due to the lack of response, but when I got my models there was no replacement and to make things worse I was given the wrong model for one of my other choices. I tried to e-mail the person who initially contacted me from Wyrd a week ago, but I still get no reply. I don't want to make too much of a fuss because I love Wyrd and Malifaux; mostly I just wanted a response to my issue but I've been ignored so far.

 

I have pics of the e-mails and haven't opened or assembled anything from the shipment yet. What should I do?

If you haven't already, please reach out via our Contact Us page, and we'll get this figured out! 

Hi JGauth, 

You're right. It is disappointing, and again I am sorry for dropping the ball on that one. You did the right thing in reaching out a second time to figure out how to resolve this, and the fulfillment team and I are working to ensure a speedy solution for you. We try our best to follow up, and we always appreciate reminders to be our best. 

3 hours ago, Kyle said:

@kOOn Your best bet to get anything sorted about an order is through our customer service. Provide information about your order and they'll be able to answer any questions or concerns you might have.

Hi @kOOn, and others! We've been keeping track of all orders that are $150+ before S&H, and they are getting a Waldo mini. If there's anything else of concern with your order, please don't hesitate to reach out via our customer support channels, and we'll get it sorted for you! Stay warm, Wyrdos!