Hopefully this is a good place for this post.
Beginning of last month I received a Pandora box as an early Christmas present, and sadly it was the "old" pewter box. I wasn't aware that there were newer boxes, and so my cards were out of date. I did mention something about it when I did my introduction thread back in December. I also got the variant pose of Lilith on Dec 24th, but sadly her scythe came broken ;(. I requested a new scythe via the replacement portal/email link the same day and didn't hear much about it other than "we got your email, thanks" automated reply.
Well, let's say I am definitely more than impressed with the fine folks at Wyrd. Not only did I just receive my replacement scythe well wrapped as to not be broken again in the Post, but they also sent me the cards I needed to play my Pandora box. I wasn't able to get the Neverborn deck anytime soon (student, very limited income), and this was more than I expected.
Thank you to the Wyrd staff who pays attention to the forums and emails you all receive. You really made my day, and have shown the top quality and standards of the company you are.
P.S.-sorry for the long post, couldn't help myself as I'm super stoked to actually play now!