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Kelly

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About Kelly

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    Peon

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    Female

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  1. Thank you to everyone who has voiced their concerns over the recent discovery of an invalid score. We want to once again offer an apology for the error that resulted in a lower than intended score being announced. While this didn't change the outcome of the round, we understand why there would a level of confusion and/or frustration from all participants. Our judges are all from different parts of the world and have diverse backgrounds, disciplines, preferences, and opinions. One might see a submission and a stellar piece of work while another notices its flaws. Some score highly while others score more conservatively. Such is the nature of a contest such as this. It is because of the effort and time spent on this annual contest that makes the Iron Painter possible, and we thank them for their dedication to the hobby. We have double checked all the submitted scores by the judges and their averages to make sure that no other contestants have been affected. Moving on, we have already put in an additional set of checks and balances for the next round. With that, all Judges’ totals will be released with the averages in a round’s results announcement. Now, it is reasonable to expect that no matter what explanation or reassurances we have given, some will still question the 2018 Iron Painter moving forward. If you are not satisfied or feel that you cannot trust the results and would like to remove yourself from the competition, please let us know, so we can make the appropriate adjustments, such as pairing your opponent with someone else. Remember, Iron Painter was created for fun, as a way to highlight the many talents of you, our community. So with that in mind, we ask that the focus go back to the task at hand: Round Three and mashing monsters!
  2. Kelly

    Are some models out of production?

    Widow Weaver is currently available on our website. We have recently received in many restocks and have been shipping them out to our distributors, please watch your local shops for stock.
  3. Kelly

    Volunteers Wanted - Adepticon

    HA! You're lucky to be able to work with me at the booth. Looking forward to seeing everyone!
  4. Kelly

    Very poor customer service

    You will be contacted directly for further information regarding this matter, apologies for the mix up as there was a miscommunication in handling your particular situation.
  5. Kelly

    TotalTestosterone_Diorama

  6. Good morning, I am contacting you for the following reason. I did a purchase from the Henchman Store, the reference number of my order is LZ858599324US. My parcel is in custom clearance and they are charging me 118.17€, and I can not afford that, so they are returning it. I would like to know if there is a way in which you could send it again at a lower price showing on the receipt, so I can afford the taxes from custom clearance. Thank you very much. All the best. Ana.

    1. Kelly

      Kelly

      We will send it out again  - our cost at the lower cost.  I've made a note with the front office about the return and we'll keep on the look out for it. As soon as it reships we'll notify you.

       

      Sorry about that.  

       

      Kelly

       

  7. Kelly

    New Webstore Issues

    Thank you everyone for the great feedback.
  8. Kelly

    New Webstore Issues

    We recently got in a large restock on the metal base inserts, so these are in fact back in stock.
  9. Kelly

    TTB MPM Males

    Hey there Everyone, Just wanted to follow up with a post to let everyone know that all refunds that have been completed. You should be seeing the refund via Paypal shortly. For those of you who paid with Soulstones a new code has been issued and you should have gotten a separate email from me. If you haven't seen a refund come back to you in the next few business days, feel free to let us know. Thank you, Kelly
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