surly Posted July 12, 2016 Report Share Posted July 12, 2016 I just received a Tara crew box I ordered recently. I already owned the Nightmare Version but since I prefer the new models, including the new artwork on their stat cards, I decided to buy the new box too. Since I also I didn't have the 0-point upgrades yet, this was another reason for me to get the new version. I expected this: Well, when I looked into the box I got the old cards with the old artworks. The three Void Wretches had identical pictures. Also, the 0-point uprades where missing too. It's basically the same card set I already own. Is there a chance getting the proper card set for the box? If so, whom should I write to? Thanks a lot Quote Link to comment Share on other sites More sharing options...
surly Posted July 13, 2016 Author Report Share Posted July 13, 2016 Whoops, a little research lead me to the form I have to fill out, sorry to bother here. Was in a bit of a hurry yesterday and didn't find it on first sight. Having said that, this thread could be deleted, sorry for the inconvenience. 1 Quote Link to comment Share on other sites More sharing options...
surly Posted July 29, 2016 Author Report Share Posted July 29, 2016 Just wanted to give an update and some feedback here. I reported my issue to the community service via the contact form. Within a day I got a response and was promised that the missing/wrong cards will get replaced. Got them today in the mail. Not only has the issue been dealt with really quickly but also in a very great way. I'm buying your miniatures since Malifaux 1st Ed and never had a problem so far, this has been the first time. The way this was proceeded was very customer friendly and should be exemplary for other companies. Long story short, thanks a lot for the great support. Not only have you kept my already high opinion of your company and your products but also improved it. Bravo to you guys - keep up the great work! 4 Quote Link to comment Share on other sites More sharing options...
-Loki- Posted July 30, 2016 Report Share Posted July 30, 2016 I've used the service a few times, since I appear to be the unluckiest person ever when it comes to mispacks. Wyrd are right up there with the best with replacements. 1 Quote Link to comment Share on other sites More sharing options...
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