Bolongo3 Posted November 28, 2015 Report Share Posted November 28, 2015 I'm having the same issue as a user above.The webstore has declined both of my cards, even though there are funds on both of them, and one of them was successfully used to order from another online store mere hours ago. Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 28, 2015 Report Share Posted November 28, 2015 We've found that a few banks in Europe are denying the orders due to location and ordering here in the states - even one instance where the owner had to call up and unlock it for overseas transactions.Not saying that's the case exactly, but the best scenario I have at the moment, particularly as we run our CC's through two separate processors (either paypal or shopify) and if it's denying from both of them ...Last thing I can suggest is contacting customer service and letting them know and they may be able to put together an order for you and try and run the card manually for you on our POS. Quote Link to comment Share on other sites More sharing options...
tusic Posted November 28, 2015 Report Share Posted November 28, 2015 Is there any chance more of the transparent Children of December set get added with or without retail packaging? I'm trying to see if I should spend the rest of the weekend refreshing the page or not. =) Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 28, 2015 Report Share Posted November 28, 2015 Nope, all out of those. Quote Link to comment Share on other sites More sharing options...
Ice_cat Posted November 29, 2015 Report Share Posted November 29, 2015 Just wanted to say THANK YOU for doing such a great job with both this and the gencon sales! I cannot even beging to imagine the massive amounts of orders you guys recieve during these times, and the way you handle them and all us crazy customers is simply amazing! Thank you guys, you rock! Well done! 2 Quote Link to comment Share on other sites More sharing options...
tusic Posted November 29, 2015 Report Share Posted November 29, 2015 Nope, all out of those.Boo. Well, I snagged the other sets I wanted. I should have got the December set yesterday and not wasted time on it. Thanks for the quick reply Nathan! Quote Link to comment Share on other sites More sharing options...
Higashi Posted November 30, 2015 Report Share Posted November 30, 2015 The issue my bank had with me using the card is that the Wyrd webstore doesn't redirect me to the PaySecure page when I place my order (a system where I have to enter an additional code to prove that I have the right to use the card. The bank then deems Wyrd an unsafe webstore and I had to temporarily unlock my card for unsafe transfers. This is the same for Amazon and other big sites like that, so really I view it as a problem with my bank rather than with the Wyrd webstore. (I know this is a little late to help anyone during this sale, but hopefully it will save someone the small heart attack I had during this sale) Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted November 30, 2015 Report Share Posted November 30, 2015 Odd - thanks for letting us know though.Yeah we're running CC's through both Shopify who has a good setup and Paypal, but from time to time something janky shows up with the processing reasoning from banks. Appreciate the heads up. Quote Link to comment Share on other sites More sharing options...
amanwing Posted December 4, 2015 Report Share Posted December 4, 2015 Will there be some kind of tracking info or an email when our stuff is on its way? I really hope that since you never know how long it will stay in customs in germany and sometimes we don't get any info that something arrived. Quote Link to comment Share on other sites More sharing options...
Furio Posted December 4, 2015 Report Share Posted December 4, 2015 Will there be some kind of tracking info or an email when our stuff is on its way? I really hope that since you never know how long it will stay in customs in germany and sometimes we don't get any info that something arrived.You should receive a email when it's on its way, this mail normally includes any tracking details. Quote Link to comment Share on other sites More sharing options...
Guslado Posted December 4, 2015 Report Share Posted December 4, 2015 Will there be some kind of tracking info or an email when our stuff is on its way? I really hope that since you never know how long it will stay in customs in germany and sometimes we don't get any info that something arrived.You should receive a email when it's on its way, this mail normally includes any tracking details.In previous years people didn't always receive shipping confirmations, but it seems like the newly updated webstore is much better at this. Yay for upgrades! 1 Quote Link to comment Share on other sites More sharing options...
amanwing Posted December 5, 2015 Report Share Posted December 5, 2015 I just recieved the shipping confirmation! Quote Link to comment Share on other sites More sharing options...
BuChi Posted December 13, 2015 Report Share Posted December 13, 2015 I have a question, when is the latest time frame for shipping out black friday order? Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted December 13, 2015 Report Share Posted December 13, 2015 Goal should be everything packed and out Tuesday unless something jacks up, otherwise Wednesday morning. Thanks for the patience. 2 Quote Link to comment Share on other sites More sharing options...
solkan Posted December 14, 2015 Report Share Posted December 14, 2015 There was a post in the Wyrd Place discussion about a problem with the Perdita Ortega variant pose models. It looks like many of the Perdita Ortega models that are supposed to be the variant pose (where she has her arm bent and is pointing her gun upward) are instead the Perdita Ortega model from the regular edition. Nathan Caroland Yup. Warehouse jacked that one up (well, started on the manufacturing side, but warehouse didn't catch it). It's getting sorted and everyone that has already contacted is getting it replaced and those that placed the order and it didn't get caught, will automatically have it sorted for them. (sigh)Sorry.Disclaimer: I can't figure out a decent way of linking to the thread on Facebook. Quote Link to comment Share on other sites More sharing options...
Trample Posted December 14, 2015 Report Share Posted December 14, 2015 There was a post in the Wyrd Place discussion about a problem with the Perdita Ortega variant pose models. It looks like many of the Perdita Ortega models that are supposed to be the variant pose (where she has her arm bent and is pointing her gun upward) are instead the Perdita Ortega model from the regular edition. Nathan Caroland Yup. Warehouse jacked that one up (well, started on the manufacturing side, but warehouse didn't catch it). It's getting sorted and everyone that has already contacted is getting it replaced and those that placed the order and it didn't get caught, will automatically have it sorted for them. (sigh)Sorry.Disclaimer: I can't figure out a decent way of linking to the thread on Facebook.Glad you mentioned that. I haven't gotten around to that one yet so I just checked and it is the wrong one! Quote Link to comment Share on other sites More sharing options...
BigHammer Posted December 15, 2015 Report Share Posted December 15, 2015 Goal should be everything packed and out Tuesday unless something jacks up, otherwise Wednesday morning. Thanks for the patience.Glad to hear it, our two orders haven't had shipping confirmation yet despite ordering on the Friday itself, and I was beginning to get worried (especially since my opponent at an event the other day put a shiny new plastic Tengu on the table across from me!). Looking forward to getting that email in Quote Link to comment Share on other sites More sharing options...
Pyrflamme Posted December 15, 2015 Report Share Posted December 15, 2015 I know how you feel. I placed an order during the timeframe where Aionus/Dark Coryphee were listed as out of stock due to a webstore error, and had to email customer service about making changes/merging as a result. I have to admit, if I went back and told myself how long it'd take with getting shuffled to the back of the line due to that, there would be a 50-50 chance I'd just eat the increased costs by not going to customer service Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted December 15, 2015 Report Share Posted December 15, 2015 Post has picked up for the day and we're trying to get them to come back and grab the rest of this this late afternoon (chance, small, but a chance), otherwise the last of it will be picked up directly tomorrow when the post shows - we'll be working into the late afternoon/evening finishing up paperwork, etc. Few extra days in there that I had hoped to avoid (blah blah, you've heard it before), but we're at the end. Thank you. Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted December 16, 2015 Report Share Posted December 16, 2015 They are all now completed and ready to be picked up - it's just now updating the system and paperwork that'll occur tonight and tomorrow morning. Had the folks in here since 5am, the warehouse just left at 10pm and the office/shipping folks will be out of here at 11pm and then back at it again in the morning.We'll be updating tracking and shipping info until then, but everything is packaged and being labeled. That includes back ordered Aionis and jacked up Alt Perdita's. 3 Quote Link to comment Share on other sites More sharing options...
BigHammer Posted December 16, 2015 Report Share Posted December 16, 2015 We got our shipping confirmation emails last night (UK time). Thank you to everyone at Wyrd for putting in so much extra effort, as a result we're all getting our new toys before Christmas (hooray!). Quote Link to comment Share on other sites More sharing options...
Squirrelich Posted December 16, 2015 Report Share Posted December 16, 2015 So... the newsletter said 3(ish) hours ago said I could check the webstore for the status of my order because everything has been shipped, and if my order is still "Status: Unfulfilled"... are you still trying to catch up with tracking and shipping info? Or would now be an appropriate time to bug your customer support about the status of my order?Thank you 1 Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted December 16, 2015 Report Share Posted December 16, 2015 Paperwork is still getting sorted, if it doesn't change by tonight or in the morning, holler. Hopefully sorted, maybe someone needs a solid kick. Quote Link to comment Share on other sites More sharing options...
Pyrflamme Posted December 16, 2015 Report Share Posted December 16, 2015 Sorry to be a pest, but I wanted to check on something. Back before the Aionus/Dark Coryphee error was discovered, I decided to fill out my order with a translucent Kaeris set to hit the 300 point (since it was part of a group order and other people wanted the $300 models). After the error was discovered, I emailed customer service asking about substituting Dark Coryphee and Aionus for the Kaeris set (since both come to 50, minus any shipping difference). I also ordered a second Dark Coryphee in a separate order (since I wanted one for myself, and one of the other people in the order also wanted one), and asked customer service if I could merge the orders.I just got a shipping notice for my first order (5006), and it still includes the translucent Kaeris and does not mention either the Dark Corypheex2 or Aionus. I also have not heard from customer service about whether a substitution was possible or done.I suppose I'll see in a few days, but should I email customer service again to check? Quote Link to comment Share on other sites More sharing options...
Nathan Caroland Posted December 16, 2015 Report Share Posted December 16, 2015 Email customer service. Quote Link to comment Share on other sites More sharing options...
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