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Found 1 result

  1. Kimberly

    LGS Promotion FAQ

    Hello Wyrdos! October is another LGS promotion month, and in anticipation for it and the spooky surprises in store, I want to address and answer some frequently asked questions! 1) How do I get the promotion? Fill out the form here (found here) and make sure to attach proof of your receipt. 2) Does it have to be itemized? Your receipt has to be able to show that Wyrd Products were bought. "Assorted Wyrd", "Malifaux", or the like is acceptable. If your receipt does not include descriptors like that, then you will need to submit a photo of the receipt with the unopened Wyrd product, prices visible. 3) Can I buy from an online store or LGS online and have it delivered? Unfortunately, that's not allowed. We want you guys in the LGS, where you have a chance to grow the community and engage others about our games. 4) When will I get confirmation? Due to the volume of submissions, we only reach out to those who have some issue with their submission. If you want confirmation that your submission was sent in, please select "Send me a copy of my responses" right above the submit button. This will give you confirmation that it was properly submitted! 5) When will my item ship? Your item will ship sometime after the promotion ends, usually 7-10 business days after the close date of the promotion. This accounts for processing time in the warehouse, resolving issues with submissions, and verifying each submission as qualifying. 6) Will I get tracking for my promotional item? No, we do not provide tracking for the item. 7) How long does shipping take? The depends on several factors, actually! Shipping internationally can take, in some rarer instances, up to 8 weeks, but we often get reports of international promotional items arriving within 2-4 weeks of mailing. 8) Does the total have to be pre-tax? In countries with VAT or GST, your total counts towards the minimum requirements. In countries without VAT or GST, the minimum must be met before sales tax to qualify. I hope this clears up some questions, and if you have any additional ones please don't hesitate to ask through our contact form. Thanks all and I look forward to seeing all the support of LGSs. Check out the October LGS Promo if you haven't already!
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