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Hi, I know there is a contact form for mispack's but since I lack the information the form asks for I'm not sure how to continue. Earlier today I bought the Bound by Law box from my LGS, Firestorm Games in Cardiff, while the cards and number of bases is correct in the box, instead of the sprue for the guild guard I appear to have a sprue for a plastic Teddy, if someone could advise what I should do next I would be grateful...
Use the contact us form here and selected 'Damaged/Mispacked Product'. If you send us a direct e-mail, we're likely going to point you right back to this from here out so that we can keep things a bit more organized and get all the information we need up front without having to do back and forth e-mails to chase after pictures, addresses, etc. Please be sure to provide all the needed information, including name and address.