I assume this is the right place to put this:
So I'm going to start this post by saying I in no way hold Wyrd Miniatures responsible for what happened today.
That being said, UK residents check if Yodel is shipping your models. If they are, please seriously consider getting them to hold them at the depot. Especially if you are in the Midlands.
My address was being used by me and a pair of friends (getting a 2-player set), due to neither of them having fixed addresses during the Kickstarter. As such, I was expecting two boxes to come through once the deliveries were up and running. This morning, I missed a text from the delivery company 'Yodel' that my package was on its way.
I returned home about 4pm to discover a box sitting beside my house, in full view of the street. This box contains my two friends' kickstarter, all $440 of it. It hadn't been tampered with nor had it been damaged, but it had been left out for maybe six hours. There was absolutely nothing stopping a random passerby from walking off with it apart from me living on a quiet street.
Entering my home, I found a note from a Yodel courier that my delivery, not my friends', had not been delivered as it needed a signature. As you can imagine, there was no way I was letting Yodel mess me around, so I called up their customer service line to ask them to hold it at the depot for collection.Once I'd done this, I attempted to complain, but their line doesn't go to a human being under what seems like any circumstances.
An hour or so later, a courier arrived with my package and I accepted it. Currently, I am debating driving over to the depot tomorrow after work, purely to make my opinion known to someone in the management. Their treatment of my friends' package was completely unacceptable and has me fuming
I hope you can understand why I'm posting this and what I'm trying to achieve here. Again, I in no way blame Wyrd Miniatures for this. I in no way expect or demand an apology from anyone involved in this forum. I do not consider this your fault. The blame lies solely with Yodel and again, I strongly encourage anyone waiting for packages to contact Yodel and ask them to hold onto their packages for collection as I cannot in good conscience not warn this forum's users that there may be a problem with the delivery of your order.
I apologise for the consternation I assume this post is going to cause, but this was completely unacceptable.
