I've had occasion to contact support twice. 1) A missing Miss Terious card. I submitted the form December 12 of last year. It took 33 days (!!!) to get a response. I must have been in a forgiving mood (or just forgetful ), since I guess I didn't send any followup emails in the interval. The holidays were in the middle, too, although I guess that's where we are now. 2) Some missing bits in a Crossroads Seven box, submitted in September. This time, I got a response within an hour, and a shipping notice 2 business days later. My impression is that with the site/store upgrade last summer, Wyrd improved a lot of their processes. Personally, I'd wait about two business days, then follow up with a polite "when can I expect a response?"