Dear Wyrd
I recently started playing Malifaux again after a two-year hiatus.
I realised that I needed new stat cards for a lot of my models, which I promptly ordered from Wargame Vault - as far as I know the only place to order new statcards from.
The new stat cards arrived some weeks later, but were hold up in costums, where I had to pay more than $ 31 to get them released (the cards only cost $ 15). Thus incl. shipping, I ended up paying more than $ 70 for $ 15 worth of stat cards.
I understand that Wyrd is not responsible for EU-customs etc., and I would never raise an eyebrow for having to pay customs fees when buying e.g. a special edition model or the likes that is not essential for playing the game. But I do, however, think that it is quite unreasonable to demand that stat cards be ordered from a US site when it is something you cannot play the game without. All other essentials for playing Malifaux can be bought within EU without paying customs fees.
If the stat cards can indeed be ordered from within the EU, I apologise and ask that you point me in that direction. But if not, I would really implore you to find a european partner for printing stat cards as these are completely essential for playing the game, and as it is only files that are printet, Wyrd incurs no product shipping fees.
Best regards
Lars Emil
Avid Malifaux-fan
P.s. I have the app, and while it is a fine tool for looking up information, it is not a good tool for keeping track of information during a game.